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Head Waiter/Waitress (Monkey Bar)

25hours Hotel Dubai One Central, Trade Centre Street, PO Box 9895 Dubai, UAE

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Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE  25h TRIBE.

Job Description

How does your working day look like …

The Head Waiter is responsible for maintaining great service to all guests, planning and organising tasks, people and supplies, act as a representative of the company.

  • Directing and delegating tasks and giving instructions to the team during the shifts.
  • Checking preparations before and during the shift.
  • Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
  • Train, motivate and evaluate new and existing staff.
  • Promote featured menu items, seasonal specials, and signature cocktails to guests, utilizing product knowledge and suggestive selling strategies.
  • Respond to guest complains and questions in a timely manner.
  • Evaluate the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
  • Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
  • Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
  • Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and employees.
  • Working together with the entire F&B management on new ideas and improvements for the department.
  • Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
  • Supervising the restaurant opening and closing procedures.
  • Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
  • Inform the management of any visit by VIP guests to the outlets.
  • Ensure that menus are handled properly and replace damaged or outdated materials.
  • Being aware of the health and safety requirements of the department and making the associates aware of those.
  • At all times keeping good communication with the kitchen team about changes, dietary requests, VIPs etc.
  • Ensuring daily briefing and allocations gets done and all records kept on file.
  • Ensure all employees are following HACCP and Hygiene standards at all times.

Qualifications

Your personality counts more than your CV …

  • Previous experience in a supervisory or leadership role within the hospitality industry, with a focus on both restaurant and bar operations.
  • Strong interpersonal and communication skills, with the ability to interact professionally with guests, staff, and management.
  • Demonstrated passion for delivering exceptional customer service and creating memorable dining and drinking experiences.
  • Proficiency in using POS systems, reservations software, and other restaurant and bar management tools.
  • Flexible schedule availability, including evenings, weekends, and holidays as required by business operations.
  • Certification in food safety and alcohol awareness is preferred.
  • Knowledge of cocktails, spirits, and wine, along with familiarity with bar equipment and techniques, is an advantage.

Additional Information

What’s in it for you …

  • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
  • Benefit from great offers from our numerous cooperation partners
  • Be part of our hilarious staff parties and much more...
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