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Head Waiter/Waitress (Monkey Bar)

25hours Hotel Dubai One Central, Trade Centre Street, PO Box 9895 Dubai, UAE


Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.


Job Description

How does your working day look like …

The Head Waiter is responsible for maintaining great service to all guests, planning and organising tasks, people and supplies, act as a representative of the company.

  • Directing and delegating tasks and giving instructions to the team during the shifts.
  • Checking preparations before and during the shift.
  • Ensuring the progress and delivery of tasks and making sure quality standards are met in doing so.
  • Train, motivate and evaluate new and existing staff.
  • Promote featured menu items, seasonal specials, and signature cocktails to guests, utilizing product knowledge and suggestive selling strategies.
  • Respond to guest complains and questions in a timely manner.
  • Evaluate the staffing requirements per shift and also make decisions when staffing requirements change during the shifts.
  • Working together with other departments to supervise all tasks to be done in an efficient and timely manner.
  • Keeping the supplies and stock up to requirements, including advising the restaurant manager on the required materials.
  • Working along in the shifts, being knowledgeable about all products to answer the questions of both guests and employees.
  • Working together with the entire F&B management on new ideas and improvements for the department.
  • Checking bills, table progress, preparations, waiting time for food and drinks to prevent mistakes.
  • Supervising the restaurant opening and closing procedures.
  • Doing proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
  • Inform the management of any visit by VIP guests to the outlets.
  • Ensure that menus are handled properly and replace damaged or outdated materials.
  • Being aware of the health and safety requirements of the department and making the associates aware of those.
  • At all times keeping good communication with the kitchen team about changes, dietary requests, VIPs etc.
  • Ensuring daily briefing and allocations gets done and all records kept on file.
  • Ensure all employees are following HACCP and Hygiene standards at all times.


Your personality counts more than your CV …

  • Previous experience in a supervisory or leadership role within the hospitality industry, with a focus on both restaurant and bar operations.
  • Strong interpersonal and communication skills, with the ability to interact professionally with guests, staff, and management.
  • Demonstrated passion for delivering exceptional customer service and creating memorable dining and drinking experiences.
  • Proficiency in using POS systems, reservations software, and other restaurant and bar management tools.
  • Flexible schedule availability, including evenings, weekends, and holidays as required by business operations.
  • Certification in food safety and alcohol awareness is preferred.
  • Knowledge of cocktails, spirits, and wine, along with familiarity with bar equipment and techniques, is an advantage.

Additional Information

What’s in it for you …

  • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
  • Benefit from great offers from our numerous cooperation partners
  • Be part of our hilarious staff parties and much more...
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