Restaurants & Bars Reservations Supervisor
The Hoxton, Southwark | 40 Blackfriars Rd, London SE1 8NY, United Kingdom
Company Description
We are looking for a Restaurants & Bars Reservations Supervisor to join our team at The Hoxton
We’re looking for a Restaurants & Bars Reservations Supervisor to join our team, overseeing reservations across all four Hoxton London hotels. Based in Southwark, this role is primarily office-based, handling emails and phone calls, but also involves some on-the-ground coordination across our venues.
London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.
Job Description
What You’ll Do...
- Manage and oversee all restaurant and bar reservations across our four London hotels.
- Handle emails and phone calls efficiently, ensuring all guest requests are managed accurately and professionally.
- Work with OpenTable and SevenRooms to maximise bookings and drive sales.
- Communicate with hotel teams to ensure smooth coordination between reservations and service teams.
- Support the Restaurants & Bars teams by identifying sales opportunities and maximising cover capacity.
- Sell and coordinate exclusive restaurant hires—from securing bookings to working with the teams on planning and execution.
- Provide an exceptional level of guest service, anticipating needs and creating a seamless booking experience.
- Occasionally move around our hotels to check in on operations and support the on-the-ground teams.
Qualifications
What we are looking For…
- Previous experience in a restaurant reservations role, ideally handling multiple venues.
- Knowledge of OpenTable, SevenRooms, or similar reservation platforms.
- Strong organisational and communication skills – you thrive on staying on top of details.
- Someone who enjoys a balance of office-based work and occasional on-site coordination.
- A problem-solver who can think on their feet and handle guest requests smoothly.
- A team player who’s proactive, personable, and passionate about hospitality.
- Someone who works hard but also knows how to have fun along the way.
Additional Information
What's in it for you...
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
