Front Office Manager

Company Description

We are looking for a Front Office Manager to join us. Reporting to our Director of Rooms you will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you’ll do…

• Ensure all our guests feel they are treated as individuals and will want to return. 
• Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
• Ensure that all hotel Standard Operating procedures are trained and adhered tomonitor the performance of the team and give regular feedback.
• Ensure a good relationship is maintained between Front Office, Housekeeping and Maintenance.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety procedures and policies.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all Human Resources documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Foster and promote a good working relationship with our Food & Beverage partners.

Qualifications

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You have a high level of verbal and written communication skills and competent computer skills.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing Health & Safety procedures.
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
• You care about the detail, possibly mildly OCD.
• You'll have an appropriate level of higher education.