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Housekeeping Supervisor

Mondrian - West Hollywood

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Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

The Housekeeping Supervisor is responsible for managing the Room Attendant staff and Housemen who are cleaning guest rooms, lobby areas, pool areas, and common areas as assigned ensuring the Mondrian LA established standards of cleanliness.  This position is responsible for managing and reporting any maintenance deficiencies. A successful person in this position must ensure that the standards and protocol of the Department and the Company are followed without fail.  This position will be responsible to open in the morning shift and evening shift and communicating with Front Office Management to discuss the readiness of the inspected rooms.

ESSENTIAL DUTIES:

  • Manage the inventory of the correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Be the final inspector of clean guest rooms
  • Will manage the release of the rooms to ensure quality of cleanliness is to Mondrian Hotel standards.
  • When staff is not readily available, this position will step in to clean rooms; however, the release of their clean rooms will be performed by the Director of Housekeeping. 
  • Will coordinate training with Director when necessary
  • Will assist and perform schedules for the upcoming week with approval from the Director of Housekeeping
  • Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
  • Manage inventory and report inventory par levels on a weekly basis to the Director
  • Will order inventory and prepare Purchase Orders for approval to the Director
  • Update status of rooms cleaned on assignment sheet daily during morning and evening shifts or when needed. 
  • Ensure security of any assigned guest room keys and/or guest property(s) turn over any lost and found items from guest rooms to supervisor to notify security.
  • Report any damages or maintenance problems to Engineering and the Director of Housekeeping.
  • Knowledgeable of hotel fire and emergency procedures
  • Adhere to Lost and Found policy including internal key control.
  • Stock laundry and supply closets
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Assist with Director with management agendas for training and special projects
  • Performs other incidental and related duties as required and assigned.
  • Other duties as assigned

Pay Range: $24.50 - $24.50

Qualifications

EXPERIENCE:                                      

  • 6 months of room attendant experience (similar capacity) in a hotel with extensive attention to detail.
  • Bilingual in English/Spanish preferred.

EDUCATION:

  • High school diploma or equivalent

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

  • Be able to work in a standing position for long periods of time (up to 4 hours).
  • Able to stoop, kneel, bend at the waist and reach on a daily basis to perform duties.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding
  • Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 7 standard rooms).
  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
  • Regular and on-time attendance is critical on weekends and holidays.
  • Knowledge of proper chemical handling
  • Hours occasionally exceed 40 hours per week.

Additional Information

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

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