Learning & Development Manager – New Opening, All-inclusive Resort Phuket, Thailand

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We’re looking for a passionate learning leader who brings energy, creativity, and structure to how our teams grow. In this role, you’ll drive the hotel’s learning strategy—from preparing the annual training plan and budget to ensuring every team member completes their mandatory learning on time. You’ll bring our learning culture to life by coordinating impactful training programs, coaching leaders, developing departmental trainers, and championing our digital learning platforms. You’ll analyse data, track progress, and turn insights into action that elevates capability across the hotel.

You’ll also play a key role in talent development—supporting annual talent reviews, guiding performance cycles, building transparent development programmes, and giving teams the feedback they need to thrive. As an ambassador for our culture, you’ll boost engagement and People & Culture audits, and help leaders communicate with clarity, transparency, and impact.

With a strong sense of judgement and integrity, you’ll navigate complex situations, uphold confidentiality, and ensure our approach aligns with legislation, policy, and our values. You’ll also review hotel KPI's and identify how learning can meaningfully add value to the business.

If you love building capability, empowering people, and shaping a culture of continuous growth, this role is made for you.

Qualifications

• Pre-opening experience 
• Bachelor’s Degree from a reputable university preferred (focus on psychology, education, business administration, hotel management)
• Minimum 5 years of total experience ideally with strong operations background
• At least 2 years of experience in a leadership role
• Reflects the brand culture
• Demonstrates self-confidence, personable & refined
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Strong working knowledge of digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally always groomed

Additional Information

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.