Director of Food & Beverage, US

Company Description

We are looking for a Director of Food & Beverage, US to join us at Ennismore.  Based in Miami or Louisville, the Director of F&B, US will support both pre-opening and current property teams, to ensure that our guests have a consistent brand experience, and strategic plans are in place for all F&B operations. 

We’re growing quickly and have ambitious plans for our future, so we need someone who will support the VP of Food & Beverage, Americas to strategically implement F&B strategy and coordinate F&B operations across our Ennismore sites to optimize P&L opportunities and maintain the key quality standards that meet the company’s mission and brand values are met as we continue to expand.

Job Description

What you'll do...

Existing Hotels

• Support the General Managers and their Directors of F&B in developing a strategic plan to ensure that all KPOs meet their budgeted food and beverage targets.
• Manage the ownership relationship in regard to the F&B operations and support the hotel operations team to deliver budgets and P&L results directly to ownership.
• Liaise with Ennismore’s F&B platform and any external F&B consultants to manage the contracted deliverables and oversee and approve any conceptual changes required when KPO’s are not being achieved.
• Work as a bridge between the brand team and the hotel F&B team to assist in the creation and execution of a strategic action plan for all outlets.
• Liaise with the 21c Chief Operating Officer to align on F&B priorities across all 21c.
• Regular, on-going communication and leadership with direct reports across all 21c.
• Conduct monthly deep dive reviews with the Directors of F&B for struggling F&B operations and approves strategic action plans based on need periods in all outlets.
• Regularly visit hotels to audit operations and F&B performance, as well as to review the performance of the hotel teams.
• Manage and direct the F&B team in order to support and deliver brand standards, menu changes, service standards and budgeted KPO’s.
• Use data collection methods to compile, display, track, and analyze defect trends, and to champion and celebrate property success.
• Review guest feedback and audit scores with F&B team ensuring appropriate action is taken.
• Stay visible and communicate with F&B team on a regular basis to obtain feedback on evolution of brand standards, quality of product, service levels and overall satisfaction.
• Manage the recruitment process for hotel HOD level F&B management, along with the hotel team.

New Openings and Transitions

• Work with the development team and Carte Blanched during the underwriting process to ensure F&B figures are in line with brand norms and market trends.
• Develop the POB with Finance and all stakeholders.
• Work closely with Project Managers/Directors to ensure that the physical product is designed and built / converted to be compliant with brand and fire-life-safety requirements.
• Manage the concept creative process with Carte Blanched on all concept decisions to ensure the outlets are positioned to achieve underwriting KPO’s and have sign off approval.
• Work with Finance, the hotel General Manager and the Director of F&B on the first-year operating budget and support in the presentation of the budget to ownership.
• Provide expertise and guidance to owners and hotel management teams of new / transition hotels to facilitate successful and timely openings / re-brandings.
• Provide operational input into the design of the physical product through Aime Studio and other stakeholders.
• Manage the allocation of the Ennismore F&B Ops team for site visits and pre-opening support.
• Facilitate the input of technical and operational expertise to the project as required.
• Support the F&B management team, share learnings and best in class examples from the Ennismore team.
• Give assistance and guidance to General Managers and their Directors of F&B, as necessary.
• Help in the owner relationship as and when necessary or critical.
• Provide taskforce support for operating hotels, when necessary, especially in quick turnaround conversion or re-branding projects.
• Partner pre-opening F&B teams with the interpreting of brand standards and incorporating them into critical path actions.

Qualifications

What we're looking for...

• 5+ years’ experience as a senior leader in food and beverage operations
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; preferred.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• Deep understanding and experience of brand and F&B operations across the U.S market.
• Ability to create opening strategies for multiple concepts across all markets.
• Experience in executing concepts and brands in all F&B sectors.
• Confidence and diplomacy in managing ownership and multi stakeholders.
• Experience of pre-opening processes across multiple markets.
• Ability to analyze results and create strategic action plans.
• Resilience, determination and high energy – especially given the focus on openings.
• Someone who thrives in a creative and entrepreneurial environment rather than a structured and established work environment.
• Someone who is all over the detail and has the ability to keep those plates spinning.
• Excellent verbal and written communication skills. Strong Spanish language skills preferred.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• An out-of-the-box thinker, who makes brave choices and inspires others to do the same.
• You’re looking for a place where you can be you: no clones in suits for us.
• You take ownership of important issues, solve problems, and make effective decisions.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 
• A competitive package and plenty of opportunity for development. 
• Excellent discounts across the entire Ennismore family of brands.