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Butler

Rixos Premium Magawish Suites & Villas | Safaga Road, Km12, Hurghada, Red Sea Governorate 84517, Egypt

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Şirket Tanımı

This Luxurious Premium Ultra all-inclusive resort in Hurghada offers only suites and villas with beachfront accommodations with total landscape area of 255.000 m2. 
It features 0.6 mi private sandy beach, 30 Swimming pools (9 types), 1 main buffet restaurant, 6 a-la-carte restaurants, 13 bars and free Wi-Fi in the entire property. 
This 5-star hotel offers private beach and pool cabanas upon request.

All suites and villas are with a scenic garden sitting, pool and sea views. 
Each flat TV, safe box, mini bar (refilled daily), Espresso machine, pillow menu, bath amenities.

Rixos Premium Magawish Suites & Villas offers a great variety of activities for all ages such as beach and pool activities, tennis courts, mini football, kids’ pools, modern fitness center, diving center, horse riding and more. 
At “Exclusive Sports Club” professional trainers for yoga, Zumba, aqua aerobics, dance lessons, pilates and crossfit. 
“Rixy Kids Club” for kids features master classes, craft room, mini disco, children’s cinema, playground and themed days. 
“Anjana Spa” offers a variety of full body massage and care rituals performed by professional therapists, featuring Turkish hammam, private massage rooms, steam rooms, Jacuzzi and sauna, peeling and compresses, complex spa services, hairdresser and beauty salon.

The resort is 4.3 mi away from Hurghada international airport, 5.6 mi from Giftun Island and 6.2 mi from Senzo mall.
[0:06 pm, 26/03/2024] Mahmoud EL Mohamady: 

İş Tanımı

To identify and anticipate guests’ needs and ensure personalized service is provided           2.2 To assist with any plans or arrangements the guest intends to make during their stay    2.3 To ensure that all requests from guests are made possible and are followed up on        2.4 To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems                                                                                                                    2.5 Ensure repeat guests are met and greeted on a daily basis and profiles are updated          2.6 Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests                                          2.7 Respect guest privacy and do not discuss guests’ private information with colleaguesEnsure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same 2.9 Reports on duty at least 15 minutes before starting time 2.10 Acts promptly and professionally on guest needs 2.11 Abidies strictly to the established operating procedures 2.12 Ensures the privacy of our guests and families as well as respects culture and sense of place 2.13 Maintains an excellent reputation in the eyes of the guests and the staff 2.14 Builds friendly relationship with colleagues in all areas. 2.15 Presents himself well groomed, clean and pleasant. 2.16 Reports to duty on time. 2.17 Takes note of information, updates and instruction by the Head Butler & VIP Manager. 2.18 Takes note of information on Memo Board and Training Board. 2.19 Goes through the B.C.C. logbook and take note of information concerning guests. 2.20 Checks the guest arrival details. 2.21 Takes in depth hand over from the Floor Butler in Butler pantry or allocated area. 2.22 Reads pantry logbook and takes note and initial. 2.23 Maintains the pantry clean and tidy and supplies well stocked. 2.24 Tests and checks that room equipment are functioning. 2.25 Co-ordinates through the Head Butler& VIP Manager with the maintenance to fix faulty equipment. 2.26 Offers the arriving guests a welcome beverage. 2.27 Extends special attention to rooms occupied by families according to the culture. 2.28 Offers service to unpack luggage. 2.29 Reviews and checks all outstanding laundry forms. 2.30 Updates the guest with room and hotel facilities and in-house activities. 2.31 Updates Butler sheet noting arrivals, departures and stays-on. 2.32 Reports any problems to the Head Butler & VIP Manager or in his absence to the designated Butler. 2.33 Assists with luggage delivery and collection with coordination of Concierge. 2.34 Takes care of the guest’s laundry, pressing and dry-cleaning with coordination of Valet Runner. 2.35 Maintains guest wardrobe in a neat and tidy fashion. 2.36 Arranges the fruit basket and amenities for arrival and refills them on a daily basis according to the guest wishes and according to each room category (set-up). 2.37 Polishes the guest shoes as per the set standards. 2.38 Coordinates with the Front Desk for speed check-out. 2.39 Delivers guests’ mail, messages and telefaxes promptly. 2.40 Processes the guest’s departure: 2.41 Offers assistance to pack

Nitelikler

Education: At least a high school or vocational diploma  Experience: At least 2 years of experience in the industry.  Foreign Language: English is required.  Courses and Training: Vocational trainings and seminars.  Computer Literacy: Not required.  Skills: Must have wide knowledge in customer service, Must have wide knowledge in hotel management Wide knowledge in supervising the entire hotel/cruise/club works, Knowledge in different tasks that will further teach and pass to employees.

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