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Night Auditor/Relief Night Manager

SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand

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Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

We are currently look for a Night Auditor/Relief Night Manager to join our Front Office Department and become a crucial member of our Night Team!

This role has variety of duties and your week will be rostered as 3x shifts as Night Auditor where you will support our Night Manager and the remaining 2x shifts you will be rostered as the Relief Night Manager and control the shift.

Job Description

THE ROLE

  • This role is required to work overnight from 11pm to 7.30am the next day.
  • Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
  • Knowledge in Opera PMS and balancing procedures.  Run reports and draw up statistical information as required by finance policies and procedures
  • Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
  • Complete computer system backups and save in accordance with finance policies and procedures
  • Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
  • Supervision of night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible

Qualifications

THE PERSON

  • Minimum 12 months experience in Front Office or similar role
  • Experience within a 5 star luxury environment advantageous
  • Experience with Financial Reporting
  • Must have General Manager's Certificate and LCQ Certificate or the ability to obtain
  • Must have Full NZ Drivers license
  • Knowledge of Opera preferred
  • Ability to work varied shifts including weekends and public holiday
  • Excellent verbal and written communication skills

Additional Information

SO/ Benefits:

  • Staff meal provided per shift
  • Uniform and dry-cleaning of uniform
  • International accommodation and retail discounts across varying Accor Hotels properties
  • Family & Friends Hotel Discounts
  • Opportunities for further development and worldwide career progression within Accor
  • Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
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