Rooms Division Manager

Company Description

After many wonderful years at Club Med (co-founded by the Trigano family), in 2008, Serge Trigano launched Mama Shelter in partnership with his sons Jérémie and Benjamin. From the outset, they wanted to offer their customers an enjoyable environment and exceptional service at an affordable price. They have based themselves in the cities they love, in districts that tell a story. Focusing solely on such cherished locations has enabled the founders of Mama Shelter to express their ideal of an unusual, eccentric and unique place. More than rooms and restaurants, the Mama Shelter hotels have an energy, a vibrancy; they are true urban refuges, not just aesthetic and modern, but also popular, welcoming and sexy. The Paris East hotel was followed by hotels in Marseille, then Lyon, Bordeaux, Los Angeles, Rio de Janeiro, Prague, Belgrade, Toulouse, Lille, London, Paris West, Luxembourg, Rome, Lisbon, Paris La Défense and Rennes. Future establishments are currently planned for Dijon, Dubai along with many other places. In 2014, the international hotel chain Accor joined forces with Mama Shelter to extend this concept and welcome travellers from all over the world. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of entrepreneurial brands. Ennismore is a joint venture with Accor founded in 2021.
 

Job Description

As the Rooms Division Manager, you are responsible for managing the Front Office and Housekeeping operations including but not limited to reception, reservations and night audit while ensuring MAMA rooms standards are implemented and exceeded. The Rooms Division Manager will report directly to the Hotel General Manager. The Rooms Division Manager must demonstrate impeccable leadership and embody the MAMA spirit at all times.

Job Overview:

• Create an environment of learning to ensure all MAMA team members are trained to understand and follow all standards of operation.
• Oversees the hotel operations as delegated by the General Manager.
• You have an eye for talent and collaborates with the people team to identify staffing opportunities and staff for the successful hotel operation.
• You are hands on-actively leading, coaching, mentoring, developing and encouraging excellence from staff members during daily operations.
• Monitors all front office financial operations, including group billing, verifying rates/discount, daily sales reconciliation, petty cash and room inventory controls.
• Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
• Conducts manager and employee performance evaluations and discipline communications.
• Maintain a positive and friendly attitude at all times, creating and maintaining positive guest relationships.
• Maintains reservation systems such as Yield Management Systems and Property Management Systems.
• Responsible for payroll, daily operations 
• Assists General Manager and Sales Manager with monitoring of the the performance of the hotel through analysis of guest satisfaction systems and financial reports
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints
• Suggests and implements corrective actions
• you're guest experience focused-creating an operating environment that assures consistent guest satisfaction and focuses on providing 100% guest satisfaction 

Qualifications

• Proficiency in English (verbal & written), multi lingual is a plus
• 2-3 years experience in a leadership position at a high-volume hotel
• Must be flexible in terms of working hours and weekends
• Must be able to endure physically long periods of standing
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Must posses leadership skills and be able to motivate Service Professionals through difficult points within the operation
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and member

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company participates in E-Verify.