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Front Office Supervisor

Hyde - Melbourne

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Company Description

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.

Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

Job Description

As a Front Office Supervisor, you will play a key role in ensuring the delivery of a seamless guest experience. You will support the management of daily front office operations, uphold service standards, and confidently handle guest concerns and operational escalations.

Key Responsibilities:

Assist daily front office functions to ensure efficient and effective service delivery
Support the coordination of team responsibilities and maintain operational consistency
Deliver high-quality service during guest arrivals, departures, and throughout their stay
Manage and resolve guest issues and service recovery situations with professionalism
Ensure accuracy in financial transactions, reporting, and compliance with procedures

Qualifications

What we’re looking for:

Previous front office experience, preferably in a five-star hotel
Strong leadership skills with confidence in managing guest issues
Familiarity with Opera Cloud (preferred)
Excellent organisation, communication, and time management abilities
Flexibility to work mornings, evenings, weekends, and night shifts

What we offer:

Daily Staff Meals
Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
Be part of a creative, energetic, and supportive team
Career growth opportunities across our wider hospitality group

Additional Information

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Do you currently hold unrestricted working rights in Australia? *

6. Please confirm what your current working rights are? *

7. Have you worked within Accor previously? *

8. If yes, which Accor Business unit have you worked at most recently?

9. To support an inclusive recruitment process, we offer reasonable adjustments for candidates. Do you have any disabilities, medical conditions, or pre-existing injuries that require reasonable adjustments? *

10. As you are applying for a position of trust, do you have a criminal conviction that may preclude you from fulfilling the requirements of the role? *

11. Please confirm your base salary expectation/range in Australian Dollars *

12. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

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Front Office Supervisor

Hyde - Melbourne

Company Description

Job Description

Qualifications

Additional Information

Interested in anything else?

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