Director of Operations

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Job Description

• Ensures prompt, courteous, and accurate service to all guests, to maximize guest satisfaction.
• Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.
• Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.
• Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.
• Handling guest complaints, communicating face-to-face with guests and ensuring such communication is established, and suggesting solutions to ensure guest satisfaction when necessary
• Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve Rixos Hotels standards.
• Participate in the development, implementation, and review of the policies, procedures, practices, and standards.
• Recommend changes in methods, equipment, or employees so as to improve departmental standards and productivity. Be informed of the latest trends in the industry.
• Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
• Coordinate operational department activities to facilitate increased levels of communication.
• Ensure adherence to company and hotel policies by all departmental employees; documents & records are maintained as per operational/ organizational requirements.
• Ensure norms, procedures, and systems are being followed for the safety and security of guest belongings, company assets, and revenue.
• Greet and welcome VIP guests upon their arrival escort them to their rooms and ensure that rooms are in excellent condition prior to their arrival
• Support the Head of Departments in identifying training needs, planning and executing learning activities with the coordination of the People & Culture and Training Department
• Respond to internal and external audits that are completed to ensure continual improvement is achieved.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer-focused approach to hotel operations at all times.
• Carry out all other duties assigned by the Hotel Manager and not specified in the job description.

What we offer....

• An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts on the entire Ennismore family.
• Many opportunities to progress and change as part of a global family of brands.
• An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

Qualifications

• University Degree in Hotel Management, minimum 1 year in a similar role with a five-star hotel or 2 years in a lower position with extensive experience in applying the main principles
• Expected to have excellent command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programs/software in the related field. Expected to manage and guide the sub-functions of the section/group when needed.