People & Culture Manager

Company Description

SLS Baha Mar welcomes you to an unforgettable journey where every moment is a testament to the art of hospitality. We are a playground for the mischievous, a haven for those seeking the allure of grandeur, and a place where you can truly feel alive. 

We have an exciting job opportunity to join our People & Culture team as a People & Culture Manager at SLS Baha Mar, Nassau, The Bahamas.

JOIN THE ENNISMORE FAMILY TODAY!

Job Description

Under the general guidance of Director of People & Culture, assist in ensuring a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, accurate and timely completion of paperwork, the understanding and enforcement of company policies, and assisting with benefits, workers compensation, and employee engagement.

DUTIES & FUNCTIONS:

• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to HR Coordinator/Generalist, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks under delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for hourly, managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Coordination of recruitment efforts with hiring managers, including coordinating/attending internal and external job fairs, conducting interviews, accepting resumes and applications, maintaining a flow in an applicant tracking system
• Support the onboarding process by providing appropriate onboarding documents, welcoming new hires, coordinating first day and necessary training including safety, policies, new hire orientation
• Run background checks on all applicable new hires, maintain and track I9 information
• Maintain Employee Files in electronic and paper form
• Assist in reward and recognition programs
• Manage termination process, conduct exit interviews and respond to unemployment claims
• Conduct New Hire Orientation training and any other HR trainings as needed
• Administer benefits, calculate billing totals, explain benefits, assist with completion of enrollment forms, open enrollment, and answer any benefit questions
• Enter payroll information in HRIS system, ensure timeliness and accuracy
• Audit hours worked in payroll reports for eligibility of benefits
• Compile wage surveys
• Responds to inquiries, requests immediately in an accurate manner with a strong sense of urgency
• Continuous daily support to hotel team members and management team
• Support all employee relations items, including but not limited to creating monthly calendars, newsletters, birthday lists, flyers, coordinating and attending employee events, attending pre-shifts and departmental meetings, engaging with team members
• Answers phone calls, responds to emails and manages the administrative needs of the HR office
• Monitor and maintain Leave of Absences, ensure team members submit appropriate details and share important dates to department managers
• Monitor all aspect of the Workers Compensation process
• Process paperwork for terminated employees
• Manage Instagram and other social media postings, ensure postings are timely and align with the brand while promoting our value of fun and comradeship
• Create flyers, postings, general communication using Canva, promote employee activities
• Ensure compliance with all HR and related Security standard operating procedures
• Assist with 90 day and yearly employee reviews
• Ensure Infor data is accurate and current
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• College Degree in Psychology, Business, Hospitality, or Related field preferred. SHRM certification preferred
• At least three (3) years of progressive Human Resources experience in a hotel or a related industry, preferably in an upscale or lifestyle brand hotel
• Thorough knowledge of employment related laws and regulations required
• Ability to create, implement and monitor hotel and staff goals, strategies and policies
• Strong business acumen and results driven to support operational and HR goals
• Ability to make sound business decisions
• Must have excellent communication, time management and organization skills
• Must be able to work in a high-paced and dynamic operation
• Ability to be resourceful, creative, prioritize, delegate and maintain flexibility
• Ability to train, motivate, evaluate, mentor and direct team members to meet desired ends
• Ability to maintain excellent relations with staff and maintain high level confidentiality at all times
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values with a sense of strong integrity and professionalism
• Excellent computer and system skills, proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel, Outlook, HRIS systems, Canva, Social Media platforms etc. is strongly preferred. Ability to quickly learn the organization’s HRIS and other HR platforms
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail and meet tight deadlines
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations, excellent problem resolution skills
• Maintain positive and productive working relationships with other team members and departments.  Ability to effectively listen to, understand, and clarify the concerns and issues raised by co-workers and guests
• Strong decision making and problem solving-skills
• Desire to work as a team with a results driven approach
• Ability to work early mornings, afternoons, evenings.  Ability to work weekends and holidays as needed
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak and understand English
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes
• Knowledge of local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

Additional Information

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations serving as a role model for team and other employees.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Supervisor.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

• Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

NOTICE

• The hospitality business functions seven days a week. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

• Upon employment, all employees are required to fully comply with the company rules and regulations for the safe and efficient operation of the facilities. Employees who violate restaurant rules and regulations will be subject to disciplinary action, up to and including termination of employment.

• This document reflects the job content at the time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.