Rooms Division Manager

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

Key Responsibilities: 

• • Oversee daily operations of the Front Office and Housekeeping departments, ensuring seamless guest experiences.
  • Monitor and maintain high standards of cleanliness, presentation, and service in guest rooms and public areas.
  • Lead, mentor, and train the Housekeeping and Front Office teams to uphold brand standards.
  • Foster a positive and engaging work environment to enhance team performance and morale.
  • Ensure prompt, courteous, and personalized guest service, addressing guest feedback and resolving issues effectively.
  • Collaborate with other departments to ensure smooth guest arrivals, departures, and stay experiences.
  • Manage department budgets, controlling costs without compromising quality and service.
  • Conduct inventory management for supplies and equipment, ensuring optimal use of resources.
  • Conduct regular inspections of guest rooms, public areas, and Front Office operations to ensure adherence to brand and quality standards.
  • Implement and maintain procedures for health, safety, and environmental compliance.
  • Develop and execute plans to improve guest satisfaction, operational efficiency, and revenue opportunities.
  • Stay updated on industry trends and implement innovative strategies to enhance the hotel’s offerings.
  • Work closely with other departments, to support business objectives.

Qualifications

• • Proven ability to lead and motivate diverse teams to achieve operational excellence.
  • Strong interpersonal skills to build and maintain positive team dynamics.
  • Deep understanding of luxury lifestyle guest service expectations and the ability to exceed them.
  • Exceptional problem-solving and conflict-resolution skills.
  • Thorough knowledge of Front Office and Housekeeping operations, systems, and procedures.
  • Familiarity with property management systems (PMS) and housekeeping management tools.
  • Experience in budgeting, cost control, and financial reporting.
  • Analytical skills to evaluate performance metrics and make data-driven decisions.
  • Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
  • Strong attention to detail in maintaining quality and service standards.
  • Excellent verbal and written communication skills for effective interaction with guests, team members, and management.
  • Ability to work collaboratively across departments.
  • Capacity to adapt to changing demands and implement innovative solutions.
  • Awareness of industry trends and best practices to maintain a competitive edge.
  • Sensitivity and understanding of diverse cultures, aligning with the hotel's clientele and team composition.

Additional Information

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.