Cluster Sales Manager, Business Travel

Company Description

More about Hoxton and Mama...

The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with a rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city. 

Mama has based themselves in cities and districts that tell a story. Focusing solely on such cherished locations has enabled the founders of Mama Shelter to express their ideal of an unusual, eccentric, and unique place. More than rooms, restaurants and rooftops Mama Shelter hotels have an energy, a vibrancy; they are true urban refuges, not just aesthetic and modern, but also popular, welcoming, and sexy.

Both The Hoxton and Mama Shelter, LA are part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2001.

Job Description

Cluster Sales Manager, Business Travel at The Hoxton, Downtown LA and Mama Shelter LA.

Reporting to the Director of Sales at THDTLA and General Manager at Mama Shelter. Cluster Sales Manager BT will look to drive some amazing corporate business! This position will have full account ownership of Global Accounts, Consortia and local accounts (excluding Entertainment Segment).

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 22 days of paid time off and holidays plus a comprehensive insurance benefits package.
• Food on us during your shift.
• Enjoy a free night at The Hoxton when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. 
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our monthly gatherings to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton, Mama, and the global Ennismore family.

What you’ll do… 

• Actively manage your assigned Corporate Accounts. We’ll look to you to build up great relationships with some big names and entertain regularly, as well as supporting annual rate negotiations and maximizing our market share.  
• Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value.
• Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc.
• Develop, implement and constantly modify sales action plans.
• Work with the Director of Sales/General Manager to build Account Management Plans, preparing and executing creative sales strategies to maximize our revenue opportunities. 
• Use initiatives to generate new business leads through market research, utilizing Agency 360 data and liaising with the Global Sales team. 
• Conduct competitive analysis and maintain competitor files to be able to compete successfully.
• Monitor new market trends in order to find and convert emerging accounts in the market.  
• Represent The Hoxton at industry networking events and sales trips. 
• Organize roadshows, familiarization trips, office visits and presentations to enhance The Hoxton’s exposure amongst ‘Key Decision Makers’ in the industry. 
• Utilize the ACCOR systems to maintain up-to-date account information and assess lead opportunities. 
• Work collaboratively towards Corporate, Consortia & Group revenue goals and team KPIs.   
• Create and/or participate in sales strat reports, BEO's, Group Memo's when applicable.
• Attend Sales Strategy and RevMax Meetings weekly.
• Internally communicate client requirements, thereby ensuring all information is accurate between client and hotel staff by working with the Sales Coordinator and/or Front Desk team on group check-ins, room drops and operational logistics
• Coordinate commission with Revenue managers or Finance team.
• Cross-sell The Hoxton, Mama and Ennismore properties globally.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Perform any other job-related duties as assigned.

Qualifications

What we’re looking for… 

• Someone with at least 2-year experience in hotel sales who can make a quick impact in our team 
• A people person who’s great at growing and nurturing long lasting relationships. 
• We’re big on enthusiasm and those who get a kick out of working autonomously. 
• People who enjoy working in a place where things move and change quickly. 
• You’re looking for a place where you can be you, no clones in suits here. 
• You’re passionate about hospitality – whether that’s a drink, a meal, an event or a bed for the night. 
• We leave our egos at the door and help each other to get the job done. 
• You’re up for doing things differently and trying (almost) everything once. 
• If we get stuck in a lift together, we’d have a good time and share a few laughs. 
• You want to be part of a team that works hard, supports each other, and has fun along the way. 

Additional Information

The Hoxton & Mama are both an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. True Facts.

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