Chief Steward

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

The Chief Steward is responsible for leading the full stewarding operation of a large-scale, multi-outlet F&B environment. This role ensures world-class hygiene, sanitation, equipment management, and cost control in line with Rixos brand standards, Vietnamese regulations and international food safety requirements.

This is a hands-on leadership role — visible on the floor, firm on standards and sharp on numbers.

Key Responsibilities

Operational Leadership

• Lead and manage the stewarding department across all kitchens, outlets, banquets, and back-of-house areas

• Ensure continuous supply of clean, safe, and well-maintained equipment for all F&B operations

• Oversee night cleaning, deep cleaning schedules, waste management, and back-of-house organisation

Hygiene, Safety & Compliance

• Enforce strict compliance with Vietnam food safety laws, HACCP, and Rixos hygiene standards

• Work closely with the Executive Chef and F&B leadership on audits and inspections

• Maintain high standards in food production, storage, waste handling, and chemical usage

Cost Control & Asset Management

• Control stewarding payroll, breakages, chemical consumption, and operating expenses

• Manage inventories, par stocks, and equipment lifecycle (including FF&E)

• Support budgeting, forecasting, and annual inventory exercises

People Leadership

• Lead, train, schedule, and develop a large stewarding team

• Drive performance, accountability, and a positive working culture

• Conduct appraisals, coaching, and succession planning

Collaboration & Standards

• Partner closely with Kitchen, F&B, Housekeeping, Engineering, and Purchasing

• Ensure all Rixos brand standards, rituals, and operational manuals are implemented and upheld

Qualifications

• Proven experience as Chief Steward in a large hotel or resort with high-volume F&B

• Strong knowledge of HACCP, food safety, hygiene, and sanitation standards

• Solid financial acumen: cost control, inventory control

• Confident leader with hands-on operational presence

• Ability to work within Vietnam’s regulatory context

• Fluent English required; Vietnamese language skills are a strong advantage

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.