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London, UK

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West London here we come…The Hoxton is opening in Shepherd’s Bush!

East, central and south of the river – we’ve got it covered, but we couldn’t resist setting up a new home in West London. The Hoxton Shepherd's Bush is our latest hotel in London and we're looking for a Host to be part of our team in our newest postcode.

The Hoxton, Shepherd’s Bush has 237 bedrooms of different sizes, a new restaurant concept and terrace, our Hox lobby bar and terrace and The Apartment (our unique meetings & events space).

What’s in it for you….

  • Competitive salary up to £16 per hour including TRONC
  • 28 days holidays (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us
  • Goes without saying, but we’ll feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • Enhanced family leave for when you’re expanding your family
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you’ll do…

  • Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
  • Take reservations over the phone, handle cash and card payments and occasionally help out the team on the floor
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded

What we’re looking for…

  • Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
  • Individuals. You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way
* these questions are a must
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