HOUSEKEEPING SUPERVISOR

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Conducts daily briefing for Room Attendants
1.1.2 Conducts daily inspection of employee grooming.
1.1.3 Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.

Conducts on the job training for all Room Attendants.
1.1.5 Maintains effective employee relations.
1.1.6 Checks and maintains equipment and machines used.
1.1.7 Prepares job orders and co-ordinate with Engineering for follow up.
1.1.8 Ensure special attention given to VIP rooms.
1.1.9 Attends daily briefing with EKH/AEH in Housekeeping.
1.1.10 Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
1.1.11 Proper handover and take over of the incoming and out going shifts to be handled well.
1.1.12 Report all Lost & Found items to Housekeeping.
1.1.13 Prepare discrepancy report for the front office.
1.1.14 Conduct fumigation for the rooms and floors.
1.1.15 Follow up “ Do not Disturb” rooms.
1.1.16 Prepare inventory for room linen.
1.1.17 Notify Housekeeper any damage caused by guest.
1.1.18 Check and follow all maintenance report If the work is incomplete.
1.1.19 Waters and changes all flowers as per schedule requirement.
1.1.20 Ensures that all flower arrangements look pleasant before the delivery to the rooms.
1.1.21 While inspecting guest rooms and other area there should be eye for detail.
1.1.22 Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.
1.1.23 Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
1.1.24 Monitor the Key Issue no. 3 / Entering/Leaving a guest’s room is followed by the room attendant.
1.1.25 Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..
1.1.26 Oversee the work of PA attendant
1.1.27 Handle all service matters to guests in the station
1.1.28 Be responsible for supervising the activities of Room attendant.
1.1.29 Check all check-out rooms and guest rooms
1.1.30 Be fully aware of the Rixelence of the day
1.1.31 Proper grooming at all times
1.1.32 Show fullest cooperation and respect within the team and other departments
1.1.33 Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

University Degree in any field, Minimum 2 years in a similar role with a five star hotel.

Additional Information

Diploma or degree in vocational hospitality, 8– 10 years experience in 4-5  star Hotel