Home Host

Company Description

Just like our doors, our minds are open too. Since our first hotel in Shoreditch, London opened in 2006, we’ve never just been about offering a bed for the night. We want to be more than that, providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.

The Hoxton lobbies have always been home to laptop savvy workers making use of super-fast Wi-Fi and comfy sofas as they hustle away in a place that feels like home. So it felt only natural for us to take our love for great experiences and create a coworking space, Working From_, that offers everything you need to do your (other) day job or take over the world, in our stylish and comfortable surroundings.

We are looking for a superstar Home Host to play a crucial role in the success of our operation! If you get a kick out of creating an unforgettable experience for members then this is the job for you.

Job Description

What you'll do...

• You’ll be the go-to for our members, and you have your own way of helping them with what they need, making them welcome and at ease
• Ensure our space is set to impress and kept tidy from first light, to close of play, with everything in-between.
• Keep on top of our membership profile systems, meeting rooms and meeting room calendar.
• Work closely with the rest of the Working From_ team, providing a great experience for members, from first contact to when they become part of our family and beyond.
• Daily day pass and member guest tracking, ensuring all contact information is received and invoices entered and tracked into our CRM system at the end of each day.
• Place and track all supply ordering, from our pantry snacks, to coffee, to office supplies, so that our Members have everything they need.
• Manage mail and packages for our members with tip top organization.
• Manage & direct any calls or emails that come our way, ensuring that everything gets to where it needs to be.
• Show off the space to any of our day pass guests & meeting room teams.
• Assist Membership Engagement & Operations Manager with event set ups when necessary.

Qualifications

What we're looking for...

• You are the person that knows everyone and they all know you.
• Nothing is an issue for you - you know what our members want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You understand hospitality, it’s in everything you do.
• You pay attention to the details and care about creating great work.
• You’re looking for a place where you can be you; no clones in suits here.
• Passionate about creating memorable experiences for others.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...

• Vacation, Holidays and Sick days plus a comprehensive insurance benefits offerings.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Regular team get-togethers and celebrations – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

Working From_ is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  

Working From_ is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.