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The Hoxton, Brussels | Square Victoria Régina 1, 1210 Brussels, Belgium

The Hoxton & Working From_ is making its way to Brussels!
In May 2023, we opened our first hotel and co-working space in the city of Brussels.

The hotel boasts 198 bedrooms of different sizes, a large restaurant and coffee shop, a rooftop restaurant and bar with views across the city and The Apartment (our unique meetings & events concept).
Working From_ brings our unique approach to co-working to Brussels. Our 3rd global location features double height windows, a mixture of memberships and office spaces, open kitchen pantries and transparent policies.

What you'll do...

  • Take reservations over the phone, handle payments and, when necessary, support the team with service
  • Anticipate our guests' needs and always look for the best solution to exceed our guests' expectations
  • Work closely with the rest of the team and help create a positive and fun environment
  • Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction
  • Adopt an attitude aimed at problem solving
  • Master the use of the online reservation system ad be sure to add all necessary information to reservations
  • Notify the outlet manager in the case of group reservations of more than 10 people
  • Distribute reservations evenly among waiters on duty and share all necessary information
  • Inquire with the kitchen about dishes of the day and any shortages
  • Answer the phone within three rings, politely, using a friendly and informative tone
  • Make sure you are thoroughly familiar with all menus served in R&B outlets: ingredients, preparation, presentation, prices, dishes of the day
  • Interact in a friendly, service-oriented manner with guests and colleagues

What we're looking for...

  • Hotel or leisure related experience in a similar role would be a plus
  • High level of verbal and written communication skills, competent computer skills
  • You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
  • You get us. You know our hotels, maybe you’ve hung out in our bars and possibly regretted that last cocktail the next morning
  • Excellent understanding of the English language
  • You’re not precious. We leave our egos at the door and help get things done
  • You’re up for doing things differently and trying (almost) everything once
  • You’re looking for a place where you can be you: no clones in suits here
  • You want to be part of a team that works hard, supports each other and has fun along the way
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • If we got stuck in a lift together, we’d have a good time and share a few laughs

What's in it for you...

  • The opportunity to bring an exciting new hospitality concept to Brussels (and Belgium) and have a real impact on its success.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
  • A competitive package and plenty of opportunity for development
  • Reimbursement of transport costs
  • 1 meal per day
* these questions are a must