Host/Hostess
The Hoxton, Brussels | Square Victoria Régina 1, 1210 Brussels, Belgium
The Hoxton & Working From_ is making its way to Brussels!
In May 2023, we opened our first hotel and co-working space in the city of Brussels.
The hotel boasts 198 bedrooms of different sizes, a large restaurant and coffee shop, a rooftop restaurant and bar with views across the city and The Apartment (our unique meetings & events concept).
Working From_ brings our unique approach to co-working to Brussels. Our 3rd global location features double height windows, a mixture of memberships and office spaces, open kitchen pantries and transparent policies.
What you'll do...
- Take reservations over the phone, handle payments and, when necessary, support the team with service
- Anticipate our guests' needs and always look for the best solution to exceed our guests' expectations
- Work closely with the rest of the team and help create a positive and fun environment
- Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction
- Adopt an attitude aimed at problem solving
- Master the use of the online reservation system ad be sure to add all necessary information to reservations
- Notify the outlet manager in the case of group reservations of more than 10 people
- Distribute reservations evenly among waiters on duty and share all necessary information
- Inquire with the kitchen about dishes of the day and any shortages
- Answer the phone within three rings, politely, using a friendly and informative tone
- Make sure you are thoroughly familiar with all menus served in R&B outlets: ingredients, preparation, presentation, prices, dishes of the day
- Interact in a friendly, service-oriented manner with guests and colleagues
What we're looking for...
- Hotel or leisure related experience in a similar role would be a plus
- High level of verbal and written communication skills, competent computer skills
- You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today
- You get us. You know our hotels, maybe you’ve hung out in our bars and possibly regretted that last cocktail the next morning
- Excellent understanding of the English language
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- You’re looking for a place where you can be you: no clones in suits here
- You want to be part of a team that works hard, supports each other and has fun along the way
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- If we got stuck in a lift together, we’d have a good time and share a few laughs
What's in it for you...
- The opportunity to bring an exciting new hospitality concept to Brussels (and Belgium) and have a real impact on its success.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
- A competitive package and plenty of opportunity for development
- Reimbursement of transport costs
- 1 meal per day
