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Director of Revenue Management

SLS - Playa Mujeres Cancun


Company Description

Ennismore, with its luxury brand SLS Hotels, is currently undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.  SLS Playa Mujeres Cancun, All-Inclusive Collection is planned to open November 2024.

Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

We are looking for an experienced Director of Revenue Management to join the pre-opening team at SLS Playa Mujeres Cancun, All-Inclusive Collection. The Director of Revenue Management is responsible for maximizing room revenue and profit associated across the customer segments of transient, group and contract for the hotel. Recommends and maintains pricing, positioning, and management of inventory through systems and Ennismore established policies and procedures. Develops strategies to increase room and overall revenue for the resort; focusing on profitability with optimal channel and segment mix. Identifies future opportunities and effectively communicates with Sales, Marketing, & eCommerce. Responsible for developing the annual rooms revenue and Business Plan with Sales & Marketing, and achieving the KPI’s established.

Job Description

What you'll do...

  • Maintains appropriate yield controls to maximize the hotel revenue from in all distribution channels.
  • Monitors and evaluate market demand trends, ensuring all rates are loaded and inventory maintenance is correct in all systems (IDeaS, OPERA and other related).
  • Ensures accurate preparation and analysis of market segmentation reports, production reports, source contribution analysis, daily pick-up reports, and pace summaries.
  • Coordinates various activities to further enhance revenue potential.
  • Leads weekly revenue management meetings.
  • Refine strategies to increase RevPAR Index (RGI) and achieve Budget and Forecast goals for the property.
  • Conducts audits to guarantee sell strategy is set correctly in all channels.
  • Motivates and develop Revenue Manager/Analyst skills.
  • Ensure team is effectively managing all distribution channels (OTA’s, GDS, IDS, CRO).
  • Works with Front Office to optimize upsells and sell out days.
  • Lead the price positioning, and distribution for all market segments for the hotels with input from Area or Regional Director of RM.
  • Provides recommendations to improve effectiveness of the revenue management process.
  • Communicates SLS brand initiatives, demand and market analyses to hotel management and other stakeholders.
  • Leads the annual budgeting and pricing process.
  • Accountable for accurate forecasting to within +/- 3% for hotel.


About you...

  • Experience in All-Inclusive Revenue leadership positions for 2+ years.
  • Extensive knowledge of forecasting and interpreting/analyzing results to plan and conducting budgetary analysis.
  • Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers.
  • Demonstrated ability to understand customer requirements and translating these into revenue solutions.
  • Ability to be assertive and persuasive without being aggressive.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Considerable skill in math and algebraic equations.
  • Must be able to effectively communicate with all levels of an organization.
  • Four-year college degree from an accredited institution; Bachelor’s degree in Hospitality Management, Business Management, or similar discipline preferred.
  • Minimum of 3 years of progressive revenue management experience in a full-service property; and with a proven track record of delivering market-leading results and innovative solutions.
  • Must possess superior analytical and interpersonal skills; sound knowledge of the discipline of Revenue Management; in-depth knowledge of reservations and sales and marketing, including the Global Distribution Network; working knowledge of hotel financial statements.
  • Excellent writing and presentation skills in English and Spanish.
  • Must also be proficient in the use hotel PMS, CRS and RMS systems.
  • Must be able to travel occasionally as required to the corporate offices, other hotels, or for conferences.

Additional Information

What's in it for you...

  • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.
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