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Rooftop Assistant Restaurant Manager

The Hoxton, Poblenou | Avinguda Diagonal, 205, 08018 Barcelona, Spain

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Company Description

We’re looking for an Assistant Restaurant Manager to join our team in TOPE at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. We are searching for a real gem to support on managing our greatest rooftop bar in Barcelona: TOPE. Think 360-degree terrace with views over the city, tacos, margarita’s, DJ’s, events, groups and big parties. We need someone who can confidently manage a team, who is not afraid of some action, who has good contact with guests and who truly understands the brand.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to Rooftop Manager, you will be responsible to manage the daily restaurant and bar operations, maintain sanitation standards and assist servers and hosts during service. Strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

What's in it for you...

  • Become part of a team that’s very passionate about creating great hospitality experiences.
  • A competitive salary and plenty of opportunity for development.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Job Description

What you’ll do…

  • Lead the team by example, keep them involved and motivated; help them feel empowered and supported, confident in providing top Hox experiences for our guests. 
  • Work closely with the Rooftop Manager and Head Chef so that front of house and back of house are working smoothly, hand-in-hand. 
  • Coordinate with Rooftop Manager for everyday operation and maintain financial and administrative records. 
  • Organize the proper onboarding of new joiners. 
  • Create a positive team atmosphere among team members, provide feedback and coach them regularly. 
  • Gather guests’ feedback and recommend improvements. 
  • Work with the whole R&B team to ensure proper food presentation and proper food-handling procedures. 
  • Handle guest complaints and ensure guest satisfaction. 
  • Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. 

What we’re looking for…

  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You’re not precious. We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other and has fun along the way.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
  • Must be fluent in Spanish and English, additional languages will be highly valuable.
  • At least 2 years’ experience in a similar role within a busy hotel, restaurant and/or bar operations.
  • Technical skills with a strong understanding of best practice hotel operations for the role.
  • You are flexible to work on rotative shifts and on weekends.
  • A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.

Additional Information

Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.

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