Housekeeping Supervisor

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As a Housekeeping Supervisor at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will oversee daily housekeeping operations to ensure the hotel’s guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and SO/ brand style. You will supervise housekeeping staff, monitor service quality, and support the Executive Housekeeper in maintaining operational efficiency.

Key Responsibilities:

• Supervise and coordinate daily activities of housekeeping staff to ensure efficient and high-quality service.
• Conduct inspections of guest rooms, suites, and public areas to maintain cleanliness, order, and presentation standards.
• Provide guidance, training, and coaching to housekeeping team members to enhance performance and service quality.
• Assign daily tasks and manage workflow to ensure timely completion of housekeeping duties.
• Monitor stock levels of cleaning supplies, linen, and amenities, and report shortages for replenishment.
• Ensure proper handling, storage, and maintenance of equipment, linen, and guest supplies.
• Respond promptly to guest requests or complaints related to housekeeping, ensuring satisfactory resolution.
• Assist in preparing staff schedules, managing attendance, and monitoring productivity.
• Enforce adherence to health, safety, and hygiene standards, including proper use of cleaning chemicals and equipment.
• Maintain accurate records of inspections, incidents, and housekeeping reports.
• Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
• Uphold professional appearance, grooming, and SO/ brand standards at all times.

Qualifications

• Previous experience in a housekeeping supervisory or team leader role, preferably in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
• Excellent organizational, multitasking, and problem-solving abilities.
• Attention to detail and commitment to delivering high-quality service.
• Ability to inspect and evaluate housekeeping standards effectively.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are advantageous.
• Ability to work flexible hours, including weekends and holidays, as required.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.