Learning & Development Manager

Company Description

We are looking for a Learning & Development Manager to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Job Description

JOB OVERVIEW: 
Under the general guidance of the Director of People & Culture, the L&D Manager is responsible for designing, developing, and facilitating property training, and all learning and development programs that elevate team performance, align with our brand standards, and support team member growth and retention. You will play a key role in fostering a culture of excellence, creativity, and service.  

YOUR KEY RESPONSIBILITIES:   

• Design and executive the hotel’s annual learning and development strategy in alignment with the brand’s values and service standards.  

• Conduct training needs assessments and develop learning roadmaps by department and role 

• Lead engaging onboarding programs that embody Delano’s culture, vision, and guest experience philosophy. 

• Facilitate in-person and virtual training sessions on topics such as luxury service, leadership development, compliance, and brand standards. 

• Work alongside Director of People & Culture to create career path programs and individual development plans to nurture high potential talent and support internal promotions. 

• Support departmental trainers and leaders in delivering consistent on the job training and coaching.  

• Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and ROI analysis.  

• Partner with People & Culture and leadership teams to address performance gaps and training needs. 

• Be a brand ambassador who reinforces the hotel’s culture through storytelling, recognition programs, and team member initiatives. 

• Promote a positive and inclusive learning environment that encourages continuous improvement and innovation.  

• Any other reasonable duties as assigned by the supervisor or manager 

• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service 

ADDITIONAL RESPONSIBILITIES: 

• Communicate effectively, both verbally and in writing, to provide clear directions to the team. 

• Remain calm and alert, especially during emergency situations. 

• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.  

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS: 

• College Degree in Business, Hospitality, or Related field preferred.   

• At least three (3) years of experience in training or learning and development, ideally in an upscale or lifestyle brand hotel 

• Proven ability to design and facilitate effective training programs.  

• Strong presentation, communication, and interpersonal skills. 

• Passion for hospitality, luxury service, and people development. Possess a gracious, friendly, and fun demeanor 

• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values with a sense of strong integrity and professionalism  

• Ability to spend extended lengths of time viewing a computer screen 

• Ability to multitask, work in a fast-paced environment and have a high level attention to detail and meet tight deadlines 

• Maintain positive and productive working relationships with other team members and departments 

• Ability to work independently and to partner with others to promote an environment of teamwork 

• Must be able to stand or walk a minimum eight-hour shift 

• Ability to work early mornings, afternoons, evenings, weekends and holidays as needed 

• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary. 

Additional Information

All your information will be kept confidential according to EEO guidelines.