Head of Groups & Events Planning – London (maternity cover)

Company Description

We are currently recruiting for a Head of Groups & Events Planning - London (maternity cover) to lead our reactive London planning team here at The Hoxton.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

Job Description

What you’ll do…

• Lead and manage the London Groups & Events Sales and Short Lead team from recruitment and induction, managing workload & resource distribution, through to training, development plans and reviews.
• Build up close working relationships with the on-property Operations Teams in both Front of House and Food & Beverage, finding new solutions to ease communications across the teams and looking to bring in efficiency to all existing processes.
• Maintain and share up-to-date knowledge on Groups and Events performance across all hotels against budget expectations, supporting to achieve where possible.
• As a key part of the London commercial team, you’ll be collaborating with other departments to agree & implement strategies, drive results and ensure brand alignment, keeping The Hoxton one step ahead of the market.
• Ensure the Hox client journey is always top of mind; think swift introductions, ensuring close and detailed cooperation with group & event organisers through the planning process, through to post-event follow ups.
• Ensure up to date planning guidelines are in place & manage our Groups & Events offering to enable upsell opportunities, maximising revenue opportunities where possible.
• Maintain an excellent level of knowledge of the local events scene in each Hoxton location and feedback any opportunities to explore.
• Work closely with the London and wider European sales team to improve internal procedures, ensuring our systems are fully configured, enabling your team to operate efficiently.
• Ensure our internal material – think GME bible, menus, BEOs, Group Memo formats are up to date and on-brand.
• Get stuck in with everything you’d expect your team to and be ready to react to any curve balls that come your way – from client proposals to admin tasks, we’re an ‘all hands on deck’ team.

Qualifications

What we’re looking for…

• Given the scope of the role, we’re looking for someone with at least 2 years’ experience in a managerial position.
• You’re naturally very detail-orientated and approachable; others look to you for support and direction.

• You’re a positive go-getter, looking to ‘make your mark’ on this department and passionate about delivering exceptional event experiences.
• You’re confident under pressure and enjoy independent problem solving in a fast-paced environment.
• You lead by example on organisational skills and able to manage your time when it’s in high demand.
• You’re looking to motivate and lead a team that works hard, supports each other and has fun along the way.
• You can nurture a team culture where team members feel empowered to make decisions and take responsibility for their workload and professional development.
• Experience using DELPHI would be an advantage.
• You’re looking for a challenge and a place where you can be you.
• You’re not precious. We leave our egos at the door and help get stuff done.
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• You’re up for doing things differently and trying (almost) everything once

Additional Information

What’s in it for you…

• Competitive salary
• 25 days holidays - pro rata (plus bank holidays), eligibility to part take in the company discretionary bonus scheme, pension, private medical and life insurance
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.