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Room Attendant

London, UK

We are looking for a Room Attendant to be part of our team for The Hoxton, Holborn.

What's in it for you...

  • Competitive salary at £11.50 per hour initially until productivity levels are reached and will then increase to £13.00 per hour
  • 28 days holidays (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us
  • Goes without saying, but we’ll feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • Enhanced family leave for when you’re expanding your family
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you'll do...

  • To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
  • To be responsible for reporting any maintenance defects in guest rooms and on guest floors.
  • To ensure that all guest rooms adhere to all brand standards and quality audit standards.
  • To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
  • To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
  • To attend all training sessions required.
  • To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
  • To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
  • To assist in the cleaning of public areas and back of house areas as required.

What we're looking for...

  • You have a high level of verbal and written communication skills and competent computer skills. 
  • You have the ability to build relationships with colleagues and customers.
  • Experience working in a very fast paced environment
* these questions are a must