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Restaurant Manager

SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand


Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s Avant garde design and creative approach to the world of luxury.

We are on the lookout for a Restaurant Manager who will take charge of our signature F&B Outlet, Harbour Society! If you are all about delivering the best guest experience and passionate about sharing your extensive food & beverage knowledge to help develop the rest of the F&B team then this role is for you! So come join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description


  • Manage the daily operation of Harbour Society and help deliver the best guest experience
  • Be part of the creative process of all things F&B from menu design, beverage pairing, and activations 
  • Lead and mentor the Harbour Society FOH team and create help shape a collaborative culture based on mutual respect and trust
  • Review, implement and maintain operational standards, ensuring efficiency delivery of the highest standards of service
  • Handling any guest queries that come through including bookings, special requests etc
  • Responsible for the stock take of the outlet with accuracy and efficiency and assisting in the financial performance targets of the outlet
  • Management of the team, including payroll, rosters, daily briefings, onboarding, recruitment, performance reviews
  • Overseeing micros for the department and correct use of it during shifts (including training of staff on micros), and advise of any updates/changes required to be in line with guest offerings
  • To liaise with the other departments in the hotel on a daily basis to ensure smooth operations



  • Proven experience in a 5 star hotel/established restaurant hotel environment with a minimum of 2 years leadership experience
  • Ability to thrive in a fast paced environment
  • Knowledgeable in current F&B trends, industry best practices, the local culinary scene and a understanding & appreciation of the luxury-lifestyle space
  • LCQ/current Managers Certificate/First Aid/Food Safety/Health & Safety focused
  • Good understanding of Micros, Opera, ResDiary and Microsoft Office applications
  • Strong leadership and team-building skills with a proven ability to build and maintain good relationships with all guests and staff
  • Proven experience in meeting budgeted and forecasted for costs for payroll/wage costs and department costs, PnL, budgets
  • Excellent numeracy, verbal and written communication skills
  • Flexibility in working with a rotating roster and different shifts as operationally needed

Additional Information


  • The opportunity to really make an impact and bring the SO/ Brand to life in New Zealand
  • The chance to challenge the norm and work in an environment that is both creative and rewarding
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands
  • International accommodation and retail discounts across varying Ennismore & Accor Hotels properties with access to Family & Friends Hotel Discounts as well for some Hotel Brands as well
  • Opportunities for further development and worldwide career progression within Ennismore/Accor
* these questions are a must