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Reservation Manager

Rixos Alamein | North Coast, Alexandria - Marsa Matrouh Rd, Matrouh Governorate 5006325, Egypt

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Company Description

Rixos Alamein is a modern, luxury resort that boasts a prime position on the unspoilt, northern Mediterranean coast. This beautiful resort is a splash of colour against the backdrop of the desert, with the rich cobalt blue sea stretching out beyond the horizon and the lush gardens and green palm trees fringing the pristine sands. El Alamein is an up and coming destination and therefore offers a quieter retreat than its better-known sister resorts on the Red Sea. Do not be fooled, however into thinking that in any way sounds dull! Rixos Alamein offers guests a treasure trove of activities and entertainment to indulge in, creating wonder and enjoyment for all guests. Friends, families, young or old, the resort is a destination for those seeking an active luxury holiday. For guests wishing to venture beyond the resort, El Alamein is known for its rich heritage and close associations to World War II. El Alamein is home to the Al-Alamein Military Museum, which offers a fascinating insight into and pays tribute to Egypt's fundamental role. Rixos Alamein is located 310 kilometres from Cairo, 140 kilometres from Alexandria, 145 kilometres from Mersa Matruh and 19 kilometres from Alamein Airport.

Job Description

1.    Is through with the application of room reservations and group reservations procedure.
2.    Knows the required operation procedures of Fidelio (or any other system in use) and maintains an awareness of guest profile through system.
3.    Shows complete product knowledge, understand rate structure and apply rate management.
4.    Ensures all administration procedures are maintained to hotel and company standards.
5.    Answers all incoming calls to reservations as per the hotel standards.
6.    Positively contributes to all the sales activities within the hotel and maximises sales opportunities.
7.    Anticipates clients needs.
8.    Attends training sessions when required and operates on line with the training and information received.
9.    Ensures fax machine is checked and correspondence is placed in the in-tray at the start of the shift
10.    Ensures information received by fax is inputted and tallies with the computer.
11.    Ensures all reservations and requests are confirmed to correctly and within 24 hours.
12.    Prioritises work daily.
13.    Maintains filing on a daily basis and sets up new files when necessary. 
14.    Understands 6 p.m. release action and follows the guarantee procedure.    
15.    Has a thorough knowledge of current rates and promotions. Promotes, up sells and cross sells at all times. Identifies and communicates sales leads.
16.    Understands the hotels Credit Policy and ensures it is applied.
17.    To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
18.    To generally promote and ensure good inter-departmental relations.
19.    To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
20.    To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
21.    To adhere to Company and Hotel rules and regulations at all times.
22.    To report any equipment failures/problems to the Maintenance Department.
23.    To pass any maintenance requests to the Maintenance Department.
24.    To participate in any Training/Developments schemes as recommended by senior management.
25.    To assist the Duty Manager in any task outlined/detailed by him/her.
26.    To comply with any reasonable request made by management to the best of your ability.
27.    To ensure that the standards required by laws and by management are maintained at all times in the areas specified above. 
28.    To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
29.    To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 
30.    To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
31.    Carry out instructions given by the management team and head office.
32.    Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.

Qualifications

•    Education: At least a high school or vocational diploma
•    Experience: At least 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
•    Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
•    Courses and Training: Prior attendance in seminars and trainings in the related field.
•    Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
•    Skills: Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude on these and instructs them on how to address guests.

* these questions are a must
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