Duty Manager

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

Are you ready to make sure our guest has a memorable experience at Mama Shelter Singapore? We’re thrilled to invite you to be part of our vibrant and warm Gang as a Duty Manager! 🌟🧑‍💼. You’ll be the centerpiece of the Reception team. Your job is to ensure that everything runs smoothly, that our guests are looked after from check-in to check-out, and that the Mama Vibe stays at its best – even in the middle of the night. 🌜

THE MISSION?

• Brief the team, share the news that matters, and pass on your positive energy. 💥
• Oversee Reception operations (and sometimes save the day like a real superhero on shift for our guests 🦸).
• Being the ear 👂 and the smile 👄 for our customers – even when they have forgotten their good mood at home. 🤭
• Checking, adjusting and anticipating 📚: occupancy rates, invoices, upgrades, complaints…you’ll handle it all with rigour and good humour. 😄
• Coordinating with other departments from Finance to Kitchen. ⚖️
• Ensuring the safety and tranquillity 💤 of the Mama, day and night. 😴
• Inspiring your team and passing on the right vibe (and reflexes). 🪫

If you’re passionate about guest satisfaction, team spirit, and keeping operations smooth and seamless, we want to hear from you! Join us in making Mama Shelter Singapore a place where every guest feels truly cared for – like home, but with a twist. ✨💘

Let’s create unforgettable moments together! 🎊✨

Qualifications

MADE FOR YOU? ONLY IF…

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️

YOUR LITTLE EXTRAS:

• You always follow through: When you commit, you deliver. Every time. 🚀
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.