IT Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly skilled and innovative IT Supervisor to join our dynamic team in Phu Quoc, Vietnam. As a key member of our IT department, you will be responsible for overseeing daily IT operations, managing technical projects, and ensuring the efficiency and security of our IT infrastructure.

• Lead and mentor a team of IT professionals, fostering a collaborative and supportive work environment
• Develop and implement IT policies, procedures, and best practices to optimise system performance and security
• Oversee the maintenance, configuration, and reliable operation of computer systems, networks, and other IT infrastructure
• Manage IT projects from conception to completion, ensuring timely delivery within budget
• Analyse and resolve complex IT issues, providing technical support to end-users when necessary
• Collaborate with other departments to align IT strategies with organisational goals
• Monitor and report on IT system performance, security, and user satisfaction
• Implement and maintain disaster recovery and business continuity plans
• Stay abreast of emerging technologies and industry trends to drive innovation within the organisation
• Manage vendor relationships and negotiate contracts for IT services and equipment
• Ensure compliance with relevant IT regulations and standards

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT management, with at least 2-3 years in a supervisory role
• Strong leadership and team management skills, with the ability to motivate and develop staff
• In-depth understanding of IT operations, infrastructure, and management systems
• Excellent problem-solving skills with a detail-oriented and analytical approach
• Proficiency in data analysis and report generation
• Strong communication and interpersonal abilities, with the capability to explain technical concepts to non-technical stakeholders
• Experience with project management methodologies and IT service management frameworks
• Knowledge of cybersecurity best practices and risk management
• Familiarity with cloud computing technologies and infrastructure management
• Ability to make quick, informed decisions in a fast-paced environment
• Proficiency in IT-specific software and systems
• Relevant IT certifications (e.g., ITIL, CompTIA, CISSP) would be advantageous
• Fluency in English required; Vietnamese language skills highly desirable
• Flexibility to work varying shifts, including occasional weekends and holidays, to support critical IT operations

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.