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Guest Service Manager (m/w/d)

The Hoxton - Vienna

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A new home for The Hoxton, in Vienna, Austria

The Hoxton is continuing its expansion in Europe as we get set to open in another new country and city. Our first Hoxton in Austria will be in the beautiful City of Music, Vienna. Known for its wonderful quality of life we can’t wait to explore every corner of our newest neighbourhood but first we need a team to help us bring the Hox to the market. We are now looking for an experienced Guest Service Manager to join our team and play a crucial role in successfully launching in this new destination.

You will not go hungry at The Hoxton in Vienna! The hotel will feature 196 bedrooms of varying sizes, a large ground floor restaurant, bar, lobby and terrace, an incredible rooftop restaurant, bar and swimming pool, a basement bar and event spaces including a large auditorium. 

What's in it for you...

  • The opportunity to be part of the opening team of an exciting hospitality concept that is new to Vienna.
  • 25 holidays and extra time off to volunteer with one of our partner charities.
  • A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Goes without saying, but we’ll feed you when on shift.
  • Great discounts across the entire Ennismore family.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
  • Pay it forward, refer a friend and get a bonus on us
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • A monthly gross wage is offered for this position in accordance with the collective bargaining agreement for the hotel and catering industry. Depending on your professional qualifications and experience the Company reserves the right to offer above this.

What you'll do...

  • Reporting to the Front Office Manager, you'll be responsible to support the running of Front Office day to day to leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
  • Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.

What we're looking for...

  • Hotel or leisure related experience in a similar role.
  • If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
  • You are comfortable with the strategic as well as day to day detail.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
  • Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
  • You’re looking for a place where you can be you, no clones in suits here.
  • You’re up for doing things differently and trying (almost) everything once.
  • You’re not precious; we leave our egos at the door and help get things done.
* these questions are a must
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