Server

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

Job Description

How does your working day look like …

• Provide consistent, professional service of all food and beverage offerings in accordance with hotel SOPs and brand standards.
• Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as a liaison between the kitchen and the service team to ensure timely and accurate order delivery.
• Maintain a strong presence on the floor, anticipating guest needs and ensuring a warm, engaging, and efficient dining experience.
• Confidently handle guest inquiries, comments, or complaints with a solutions-focused and proactive approach.
• Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations.
• Use POS systems (e.g., Micros) efficiently for order-taking and billing processes; handle cash and credit transactions in line with company procedures.
• Monitor product quality and communicate any inconsistencies to the Supervisor or Chef.
• Consistently apply upselling techniques to enhance the guest experience and maximize revenue.
• Assist in daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies.
• Support the bar operations when required.
• Attend pre-shift briefings, team meetings, and training sessions as required.
• Deliver highly personalized service to all guests, including VIPs, ensuring each guest feels recognized and valued.
• Build rapport with regular guests and maintain a polished, confident presence at all times.
• Maintain clear communication with colleagues and other departments (e.g., kitchen, reception) to ensure guest preferences and expectations are met.
• Actively seek guest feedback and relay insights to leadership to continuously improve service delivery.
• Follow established policies and procedures, including those related to health, safety, hygiene, and food handling.
• Protect and maintain all operating equipment, report damages or shortages promptly.
• Ensure shift handovers are clear and all relevant information is passed on accurately.
• Assist in minimizing overtime, reducing wastage, and working within set budgets.
• Carry out any additional duties assigned by the Supervisor or Restaurant Management team in line with operational needs.

Qualifications

Your personality counts more than your CV …

• You have minimum 3 years of experience as a Waiter/Waitress in a 5-star hotel or upscale restaurant.
• You have strong knowledge of food and beverage service standards and guest service
• You are a passionate host and genuinely enjoy making people feel welcome.
• You have experience with POS systems and handling guest requests and complaints.
• You have a friendly, open personality and enjoy interacting with guests and colleagues.
• You are reliable, organised and keep a cool head, even during busy breakfast service.
• You are a true team player with a hands-on mentality and a positive attitude.
• You communicate confidently in English.

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...