Waiter / Waitress

Company Description

DELANO Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 

Job Description

As a Waiter/Waitress at DELANO Dubai, you will deliver a refined yet relaxed dining experience, ensuring every guest interaction reflects the warmth, elegance, and effortless style of the DELANO brand. You will provide attentive, personalised service while maintaining strong product knowledge and operational excellence in a fast-paced luxury environment.

• Guest Service Excellence: Deliver warm, intuitive and personalised service throughout the guest journey, ensuring every interaction reflects DELANO’s lifestyle luxury standards
• Order Accuracy & Efficiency: Take food and beverage orders accurately, ensuring clear communication with the kitchen and bar for smooth and timely service delivery
• Menu Knowledge & Recommendations: Demonstrate strong knowledge of menus, ingredients, and preparation methods to confidently guide guests and enhance their dining experience
• Table Service Standards: Execute all aspects of table service with precision, including setup, order delivery, clearing, and maintaining impeccable presentation standards
• Guest Engagement: Build genuine rapport with guests, anticipating needs and creating memorable, personalised dining experiences
• Service Flow & Timing: Manage assigned tables efficiently, ensuring smooth coordination between courses and maintaining an elevated pace of service
• Team Collaboration: Work closely with colleagues across front-of-house and kitchen teams to ensure seamless communication and service execution
• Upselling & Revenue Awareness: Confidently promote menu items, specials, and beverages in a natural, guest-focused manner to enhance both experience and revenue
• Cleanliness & Standards: Maintain high levels of hygiene, mise-en-place, and station readiness in line with brand and safety standards
• Problem Resolution: Handle guest requests or concerns promptly and professionally, ensuring swift resolution and a consistently positive experience

Qualifications

• Luxury Experience: You have a proven track record in a luxury hospitality environment - such as a luxury hotel, high-end restaurant, or exclusive beach club - demonstrating your ability to deliver sophisticated, discreet, and elevated service that consistently exceeds guest expectations
• Guest Engagement Excellence: Your communication and interpersonal skills are exceptional, enabling you to engage with guests in a polished, natural, and refined manner that enhances their overall dining experience
• Operational Knowledge: You are confident in restaurant operations and service procedures, with a strong understanding of luxury service standards, sequence of service, and attention to detail that ensures seamless execution
• Menu & Product Knowledge: You have strong knowledge of food and beverage offerings, allowing you to confidently guide guests, make tailored recommendations, and enhance the overall dining journey
• Service Excellence: You consistently deliver impeccable table service, including order taking, food and beverage delivery, table maintenance, and ensuring guest comfort throughout service
• Team Collaboration: You work closely with kitchen and front-of-house teams to ensure smooth communication, efficient service flow, and a cohesive guest experience
• Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
• Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.