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Groups and Events Sales Executive

London, UK

We are currently looking for a Group & Event Sales Executive to join the London Cluster of the Hoxton Sales Division within our growing Groups, Meeting & Events Team! 
Working across our London portfolio, comprising of The Hoxton Shoreditch, Holborn, Southwark, and Shepherds Bush you will be a key player responsible for selling & negotiating Group & Event bookings across all four properties.
It’s a great opportunity to join a fast paced, multi property, re-active event sales team!
If you’re great with people, have experience in reactive sales or groups within an events environment and are looking to join our growth journey, this is just the ticket!

What’s in it for you…

  • Competitive salary.
  • 25 days holidays (plus bank holidays), pension, life insurance and eligibility to take part in company discretionary bonus scheme
  • .A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make, and thrive at work.
  • Extra time off to volunteer with one of our partner charities.
  • Regula team get togethers, from our team drinks to our (pretty special!)
  • Bi-annual parties – we know how to have a good time!
  • Enhanced family leave for when you’re expanding your family.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you'll do...

  • Be the first line of contact for all new group and event enquiries via phone and email.
  • Creating tailored proposals, chasing & negotiation existing enquiries to win business at the right rate, using added values and carefully considering client needs.
  • Prioritise developing client relationships & work to truly understand guest needs, while creating & taking opportunities to develop repeat business.
  • Creating contracts, pro-forma invoices and taking initial deposit payments.
  • Attend site inspections to support in converting the sale.
  • Prepare accurate handovers of confirmed bookings for the planning team once contract is received and initial deposit payment taken.
  • Attend bi-weekly group & event meetings & present updates on bookings.
  • Maintain sound understanding of revenue performance and budget figures, directing business to weaker need periods.
  • Work individually and as part of a team to maximise conversion, employing strategies to hit targets at four Hoxton Hotels and identifying challenges & opportunities to drive revenues.
  • Show your keen eye for detail when using our booking systems: think tracking & following up on enquiries, generating contracts, invoices, taking deposits and tracking payments and keeping an up-to-date database.
  • Develop great product knowledge and use this to win business while supporting the rest of the team in keeping up to date on all things Hoxton
  • Be an ambassador for the Hoxton Brand and keep the guest experience at the heart of everything you do
  • Actively contribute to a positive team culture as part of a fast paced, growing, multi-property department
  • Build strong relationships & communication with other Hoxton teams, championing positive collaboration across multiple areas of the Business
  • Keep your thinking cap on at all times, get creative when problem solving & don’t be afraid to challenge the norm – we want your fresh ideas! 

What we're looking for...

  • Experience working within reactive sales in groups or events within hotels, venues, or private members clubs.
  • Experience at selling or planning group would be an advantage.
  • Someone who gets a kick out of converting sales, with a track record of beating targets.
  • Experience using a system like OPERA and/or Delphi would be an advantage.
  • A people person, great at building strong and lasting relationships
  • You enjoy working at a fast pace, know how to stay organised and get the details right.
  • You’re looking for a challenge and a place where you can be you (no clones in suits here).
  • You’re not precious. We leave our egos at the door and help gets stuff done.
* these questions are a must