Front Office Agent

Company Description

MAMA?
In mama crediamo che il che il nostro personale sia la nostra principale risorsa, qualunque sia il suo ruolo. Noi siamo la gang della felicità che ha come missione rendere indimenticabile l’esperienza dei nostri clienti.
Nei nostri Hotel Mama, ognuno più originale dell’altro, come anche i talenti che reclutiamo, contiamo sul buon umore, il coinvolgimento, la motivazione e i forti valori umani.
I nostri fondatori, la familia Trigano, credono nei nostri team e nella crescita. Permettono esperienze trasversali al interno degli hotel e con possibilità di mobilita internazionale. Lavorare in Mama non è una questione di diploma o anni di esperienza ma di entusiasmo e passione.

Job Description

As a Receptionist and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone within Mama Shelter. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience. Your amazing attitude is vital to Mama’s success.

Objective: The Receptionist is responsible for greeting and welcoming guest and making them feel welcomed in their environment.

Qualifications

Essential Duties and Responsibilities:

• Greets and welcomes guests.
• Assigns rooms and keys.  
• Adheres to room rates as assigned by Front Office Manager.   
• Maintain room availability.
• Collects and distributes messages for guest.
• Prepares bills and collects payments for visit.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel area and services.
• Adopts immaculate phone and interaction etiquette with guests
• Provides genuine service and welcome to all guests
• Provides guests with places to visit, eat and shop.
• Arranges transportation of guest.
• Maintains hotel records.
• Runs nightly reports as needed.
• Other duties as assigned.