Reservation Agent
25hours Hotel Dubai One Central, Trade Centre Street, PO Box 9895 Dubai, UAE
Company Description
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
Job Description
How does your working day look like …
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Identify guest reservation needs and determine appropriate room type
- Verify availability of hotel, room type and room rate
- Explain guarantee, cancellation and no-show policies
- Answer questions about property facilities/services and rooms
- Follow sales techniques to maximize revenue by utilizing effective upselling technique
- Understand and support the revenue management strategies employed by Revenue Management such as rate types, rate Restrictions and availabilities
- Input data into the PMS reservation systems
- Indicate special room reservation types (e.g. complimentary rooms, employee discounts, business rate...etc.) by inputting the correct code and rate in the reservation system
- Be knowledgeable in the use of reservations system used in Accor, such as Opera Cloud, RESAweb and Synxis
- Actively enroll guests into Accor membership and Ennismore Disloyalty Program
- Support Reservation Manager in achieving the department goals and special projects as required
Qualifications
Your personality counts more than your CV …
- High school diploma or equivalent; degree in hospitality or related field preferred.
- Previous experience in customer service or reservations, preferably in the hospitality industry.
- Proficient in using reservation software and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Additional Information
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
