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Guest Service Agent

Banyan Tree - Doha

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Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! Movenpick Hotel Wellington is looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team.

As a Guest Service Agent at Movenpick Hotel Wellington, you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will include:

  • Greeting and welcoming guests with warmth and professionalism.
  • Handling check-in and check-out procedures efficiently.
  • Providing information about the hotel's facilities and services.
  • Assisting guests with inquiries, requests, and reservations.
  • Resolving guest issues and ensuring their comfort throughout their stay.
  • Collaborating with various hotel departments to ensure a seamless guest experience.
  • Assisting in Food & Beverage duties when required
  • Must have full NZ driving licence

Qualifications

We are looking for candidates who possess:

  • Outstanding customer service skills and a passion for exceeding guest expectations.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • A positive attitude and a professional appearance.
  • Previous experience in a hotel or hospitality role is a plus but not mandatory.

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

* these questions are a must
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