Reservations Executive
Hyde - Perth
Company Description
HYDE Perth is preparing to make its grand debut – bringing the signature HYDE energy to the vibrant heart of Western Australia. This bold and stylish new opening will embody the spirit of the HYDE brand: luxurious yet laidback, sophisticated with a festival soul.
HYDE is embracing an evolved brand identity that is all about a festival vibe with music at its core. HYDE perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner. HYDE is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
Job Description
As our Reservations Executive, you’re the voice and heartbeat of HYDE Perth long before guests arrive at the hotel. You’ll own the full reservations journey — from first enquiry to post-stay follow-up — delivering a seamless, personalised experience that reflects HYDE’s signature style.
You’ll manage individual bookings, handle high-volume enquiries, and take full ownership of group bookings once they’re contracted. With an eye for accuracy and a love for organisation, you’ll be the key connector between Sales, Rooms Division and the wider hotel operation — ensuring every arrival is smooth, every detail is right, and every guest touchpoint feels effortlessly elevated.
This role is part time capacity of 30 hours per week.
Main Functions
Deliver warm, polished and on-brand HYDE service across every call, email and enquiry.
Maintain clean, accurate reservation data in Opera, including payments, routing and all essential details.
Own group bookings from contract to departure — managing room blocks, pickup, rooming lists, payments and organiser communication.
Build strong relationships with organisers, corporate clients, and travel partners.
Create and present group resumes to internal teams, ensuring operational readiness.
Liaise with all departments to ensure arrivals, VIPs and special requests are executed flawlessly.
Support overflow calls with the central reservations hub and manage onsite enquiries that need personal attention.
Solve problems quickly and creatively, always keeping the guest at the centre.
Qualifications
2+ years’ experience in hotel reservations or front office
Confident Opera user with strong administrative skills
Prior experience handling group bookings, payments and third-party reservations
A calm, composed approach — even when things get busy or details shift last-minute
Exceptional attention to detail and organisational finesse
Warm, articulate communication skills (phone and written)
A proactive mindset — you don’t wait to be asked; you take ownership
A love for hospitality, lifestyle brands and creating moments that matter
Full, unrestricted Australian working rights.
Additional Information
Ready to Make Your Mark?
If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.
Apply now and be part of the HYDE Perth opening team.
