Membership Engagement Coordinator

Description de l'entreprise

The Hoxton, Brussels is our first hotel in Belgium, occupying a Brutalist-style building and former European headquarters of IBM. It has 198 rooms of various sizes, a spacious double-height lobby, a bar, a café, a Peruvian-inspired restaurant—Cantina Valentina—a rooftop bar—TOPE—offering breathtaking views of the city, and The Apartment, our unique meeting and event concept.

Working From_ opened its doors in 2023. There’s something for everyone. Think hot-desking, open studios, dedicated offices, events spaces, a member café & bar and a stimulating events programme – all with stunning views over the Botanical Garden. 

Description du poste

What you’ll do…

• Open and cover ‘reception’ (=sales office): Handle visitors/ Welcome day pass guests/ Create badges/ Collect mail/packages
• Be pro-actively be available as the first point of contact for Members and potential new members.
• Onboarding new members to the space delivering a thorough and in-depth induction setting them up with everything they need: welcome email, one-hour tour, member's online access printers, wifi, portal, community guidelines.
• Handling any member enquiries or concerns relating to membership, ensuring immediate response with a solution and follow up. Cards cancelled/created.
• Coordinate all move-ins, swaps and move outs both for the members and the internal team (cleaning, S&D, inspections)
• Manage and oversee NPS surveys and results feeding back to the rest of the management team actions needed.
• Follow up member's IT issues with all relevant stakeholders and service providers, such as Nexudus/PaperCut/Hoist/Ennismore IT.
• Craft and deliver communications that need to be delivered to the membership base: monthly newsletters and share daily platform communication updates and work closely with the brand team on global brand projects.
• Assist with member events: organizing, ordering, setting-up and running, as well as the creating and upkeep of all collateral on our members portal and around the space.
• Craft and deliver communications that need to be delivered to the membership base: monthly newsletters and share daily platform communication updates.
• Support the wider coworking space and hotel, e.g. clean and refill pantries, setup meeting rooms for events.
• Assist at the Working From_ Café and Meeting & Events teams when needed.

Qualifications

What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Informations supplémentaires

What’s in it for you…

• One meal per day of work
• Transportation reimbursement (80%)
• Eco-checks (up to €250/year)
• Thirteenth month
• Hox Hero rewards for those who go above and beyond and embody our values
• Enjoy a free night at The Hoxton and a meal for two when you start working with us
• Excellent discounts across the Ennismore family for you and your loved ones (even if you decide to leave us!)
• Plenty of opportunities for development during your time with us—we're growing rapidly and globally, and we're part of a diverse family of brands
• Free time to volunteer with one of our partner charities
• An annual calendar of diversity and inclusion events that give you the opportunity to learn, celebrate, and make a positive impact
• Regular team meetings, from our High Fives to our (very special!) team nights—we know how to have fun!
• Refer a friend and receive a bonus from us upon hiring