Rooms Reservations Agent

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Process room bookings through various channels
• Ensure rooms are available based on the guest's requested dates.
• Send confirmation of bookings to guests and update their reservation details in the system.
• Input guest details, preferences, and special requests into the reservation system.
• Provide excellent customer service by addressing guest concerns, such as issues with reservations, special needs, or requests.
• Stay informed about the hotel's current offers, promotions, and packages, ensuring these are communicated to potential guests.
• Always provide courteous, friendly, and professional service to guests.

Qualifications

• Experience working in a hotel, particularly in reservations
• Proficiency in using computers, hotel booking software, email systems, and office applications
• Strong ability to speak clearly and professionally, whether over the phone, via email, or in person.
• Clear and accurate writing skills.
• Friendly, approachable, and professional demeanor when interacting with guests and colleagues.
• Ability to manage multiple reservations and tasks at once, ensuring that all bookings are handled efficiently and deadlines are met.
• Accuracy in entering guest information, checking availability, and managing bookings.