Cluster Reservations Agent (f/m/d)

Company Description

In Zurich, we are home three times over: at 25hours Hotel Zurich West, 25hours Hotel Zurich Langstrasse and Mama Shelter Zurich. Each of our hotels has its own unique character and story – but what connects us is our informal first-name culture, plenty of personality and the courage to do things a little differently.

Our teams are made up of people with diverse backgrounds, experiences and ideas. We value initiative, short communication channels and colleagues who think ahead, get involved and, above all, stay true to themselves.

COME AS YOU ARE AND SHOW WHAT YOU CAN...

An exciting challenge awaits you: we are building our local Reservations team in Zurich – and you will be part of it from day one. Together with your Supervisor and the team, you will ensure that our guests receive outstanding service from their very first contact, turning enquiries into bookings and bookings into anticipation.

Job Description

How does your working day look like...

• You will be part of our newly established Reservations Team and actively contribute your ideas and experience
• You will handle individual and group reservations through our various booking channels, ensuring that all details are accurately recorded in the system
• You will be the point of contact for our guests, handling reservation enquiries by phone and email
• You will monitor our hotel and reservations inboxes and ensure that all enquiries are handled promptly
• You will work daily with our PMS and reservation systems, maintaining accurate and up-to-date guest and booking data
• You will manage and maintain room allotments and allocations
• You will handle invoice amendments as well as the review and dispatch of group invoices
• You will maintain guest profiles in Opera Cloud and ensure a high level of data quality
• You will keep an eye on our returning guests and take care of guest recognition and our relationships with regular guests
• You will find the right solution for special guest requests and complaints, always aiming to create a positive experience
• And above all: Together with the team, you will ensure that our guests feel well taken care of even before they arrive

Qualifications

Your personality counts more than your CV...

• You already have experience in hotel reservations or at the Front Office
• You are highly organised and work in a structured, thorough and reliable manner
• Even when several things are happening at once, you keep a clear overview and know how to set the right priorities
• You enjoy working as part of a team, while also being able to organise your area independently and take responsibility for your tasks
• You communicate confidently in German and English, both verbally and in writing. Additional languages are a plus
• You enjoy interacting with international guests and have a good sense for their individual wishes and needs
• Experience with Opera Cloud is a plus – but what matters most to us is that you are eager to learn, get involved and take responsibility

Additional Information

What`s in it for you...

• Get to know all the other 25hours Hotels and stay for free for a maximum of 10 nights per year as a employee 

• Get an extra allowance for travelling by public transport and take advantage of fantastic offers from our cooperative partners!

• Take advantage of being a part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world 

• Benefits from great offers from our numeros cooperations partners

• Be part of our hilarous staff parties and much more...