SPA Attendant

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Greet guests in a friendly and courteous manner
• Give detailed tour of spa area, provide explanation on when and how to use all spa amenities and facilities
• Guide guest at appropriate times to location to meet service provider
• Provide warm and sincere closing upon completion of service sequence
• Learn and use guests’ name whenever possible
• Adjust service to suit guests’ requests, personalised to meet their needs
• Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-Warmed, Feel Incredible and Belong
• Monitor guests’ use of facilities and ensure their safety
• Efficiency of work to keep work area clean and tidy at all times
• Maintain an ample supply of massage oils, professional products, towels, sheets and other necessary items
• Timeliness in reporting dysfunctional equipment to supervisor for follow-up
• Assist with treatment types and retail product recommendation whenever consulted
• Efficiency of work to maintain cleanliness of treatment rooms, spa preparation room, retail display cabinets etc.
• Cleanliness and work safety in equipment handling, beverage preparation and service areas
• Participate in training activities to improve knowledge and skills
• Follow guidelines provided in Colleague Handbook
• Understand emergency procedures, health & safety requirements, lost & found procedures
• Maintain collaborative working relationships with colleagues & supervisors / managers

Qualifications

• At least one year of experience in related club or spa environment
• Spoken and written English
• Interpersonal skills
• People-oriented and Team player
• Able to work under pressure and independently
• Looks presentable