Rooms Division Manager

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

Do you have a knack for creating exceptional guest experiences and leading teams to success? As our Rooms Division Manager, you'll be the mastermind behind the scenes, orchestrating everything from seamless operations to stellar service. 🌟✨

Your mission, should you choose to accept it:

• Create a vibrant learning environment to ensure all team members are trained in our high standards. 📚💼
• Oversee daily hotel operations as delegated by the General Manager, ensuring smooth and efficient processes. 🔄✨
• Identify and recruit top talent with the People team to build a successful and dynamic hotel staff. 🤝👥
• Lead, coach, and inspire your team to excel in their roles and achieve operational excellence. 🏆🎯
• Manage front office finances, including billing, rate verification, sales reconciliation, and inventory controls. 📊🔍
• Ensure smooth operations for Housekeeping and Front Office departments. 🧹🛎️
• Maintain a positive attitude, fostering strong guest relationships and a welcoming atmosphere. 🌟🤗
• Oversee reservation and property management systems to ensure they are functioning efficiently. 🖥️📅
• Handle payroll, cost control, and scheduling to keep the hotel running efficiently. 💵📆
• Assist in analyzing guest satisfaction and financial performance to monitor and improve hotel performance. 📈🔍
• Suggest and implement improvements to enhance guest satisfaction and operational efficiency. 💡🔄
• Ensure an exceptional guest experience, striving for 100% satisfaction. 🌟🙌
• Comply with all relevant laws and regulations, maintaining safety practices for employees and guests. 🏛️🔒
• Perform regular room and property inspections to uphold high standards. 🏢🔎
• Actively support department operations with hands-on assistance and coaching as needed. 💪🏽💼
• Handle administrative tasks and other duties as assigned. 📑🔧
• Ready to lead with passion and drive, creating an outstanding hotel experience? Apply now and join our dynamic team! 🌟🏨

Qualifications

MADE FOR YOU? ONLY IF…

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️

YOUR LITTLE EXTRAS:

• You always follow through: When you commit, you deliver. Every time. 🚀
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.