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Group Sales Manager

SLS - Playa Mujeres Cancun


Company Description

We are looking for a Group Sales Manager to join the opening SLS Playa Mujeres Cancun, All-Inclusive Collection based in Cancun. 

Ennismore, with its luxury brand SLS, is currently undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.  Opening is planned for this November 2024.

Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

We are seeking an experienced, high-energy Group Sales Manager to proactively support the sales team in driving group sales revenue by identifying and securing group bookings, provide account management for new and existing accounts and work with other sales team members to meet and exceed monthly revenue goals.

What you’ll do…

  • Identify and qualify potential leads through research and following the hotel sales strategy and goals.
  • Create and maintain customer relationships to achieve optimum market share. Understand their needs and provide tailored solutions to meet their group requirement.
  • Prepare compelling proposals and presentations to showcase our hotel’s facilities, services, and offerings to prospective clients. Always maintain product knowledge including all relevant rate structures and promotional offers.
  • Negotiate favorable terms and contracts with clients while ensuring alignment with hotel policies and revenue objectives, prepare and conduct proper site inspections. Tracking the contract signing and payment within the stipulated deadlines.
  • Work closely with the events, catering and operations teams to ensure seamless execution of group bookings and exceptional guest experiences.
  • Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and threats. Adjust sales strategies accordingly.
  • Analyze sales data and market trends to forecast sales revenue accurately. Provide regular reports and updates to Director of Group Sales.
  • Manage the group sales budget effectively, optimizing resource allocation to maximize ROI.
  • Demonstrate a thorough knowledge of Delphi and Opera, keep that nourished with the updated information of each booking as well as its status.
  • Provide guidance and support to the sales team fostering a culture of continuous learning and development.


What we're looking for...

  • Bachelor’s Degree preferred
  • Minimum three (3) years of sales leadership experience in similar sized operation required, preferably in an upscale and/or lifestyle brand hotel or luxury resort
  • All-inclusive experience strongly preferred
  • Must have comprehensive knowledge of food and beverage, catering sales, conference service and marketing management experience, guest relations and etiquette
  • Excellent verbal and written communication skills. Fluent in Spanish and English.
  • Basic understanding of legal contract language
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
  • A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook
  • You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
  • You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
  • You have a solid understanding of local legal compliance requirements.
  • You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
  • You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
  • You take ownership of important issues, solve problems, and make effective decisions.
  • You learn quickly and adapt to SLS’s unique culture.
  • You are humble and open to ideas. We leave our ego at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.

Additional Information

What's in it for you...

  • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
  • A competitive package and plenty of opportunity for development.
  • Discounts across the entire Ennismore family of brands.
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