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General Manager (F/M/NB)

Mama Shelter London | 437 Hackney Rd, London E2 9DY, UK


Company Description

Nestled in the heart of the trendy setting of East London, Shoreditch you can find Mama Shelter. Part of the Ennismore umbrella of life style brands, our hotel bursts with charm and beauty. Known for our quirky and eclectic design, Mama is a home from home and loved by all who are lucky enough to find her. Our people are our asset being personable, genuine and above all else love the interactions they have with our guests on a daily basis. Our teams know no boundaries when it comes to ensure our guests leave Mama with a rememberable experience.

Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.

Job Description

As General Manager, you are the inspiration for your team to create a positive and stimulating environment focused on team work.

You are the leader of a team of one hundred people whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create. Mama must be in good hands with you 👌.

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well.

While maintaining high standards in our rooms/ateliers and standards in food, services, health and safety, you ensure the profitability of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans. 📈📊

In order to achieve these objectives, you collaborate with headquarters especially on reporting results, as well as e-marketing and media campaigns.



  • You have an ability to adapt to all challenges, remaining calm in an offbeat environment with a large customer flow.
  • You have had a similar experience with team management of at least 100 people.
  • You know how to identify talents and develop them; red chair and buzzer: it’s your turn! 🛑🌟
  • You are flexible in your schedule. Your working hours will be determined according to the needs of the business.
  • You want to be at the heart of the action with your team, and not alone at your desk. 💪
  • You have a knack for business development and you’re an experienced Manager.


  • You are not afraid to roll up your sleeves & do the dirty work.
  • You develop talents to support the growth of the Mama Shelter Group.💫🌏
  • It’s not just the results that drive you, your team and your customers are your priority

Additional Information

We’re sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

* these questions are a must