IRD Order Taker

Company Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind.

HYDE HOTEL DUBAI

Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.

Hyde Hotel Dubai, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world.

Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.

Job Description

The Position

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Update white board daily (AM).
• Prepare daily cashiering forms and operational forms.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
• Regular check with culinary team for non-availability items.
• Answer all phone calls promptly and efficiently, using the correct greeting.
• Carry out correct order taking procedures with recommendations to the guest.
• Seize opportunity to up sell IRD food and beverage products.
• Carry out proper cashiering procedures as set by Hyde standards.
• The ability to maintain a clean, neat and orderly order taker cabin throughout service.
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
• Reporting of any guest comments to the superior, completing guest preference sheet.
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
• Will write beverage storeroom requisition for approval by IRD Assistant Manager.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• Learning of safety, sanitation and hygiene policies.
• Participation in internal training and necessary meetings.
• To maintain good working relationship with own colleagues, and all other departments.
• To actively promote the services and facilities of Hyde Dubai to guests and suppliers of the Hotel.
• Report to manager any kinds of deviation from set standard and procedures.
• To ensure amenities are send to the room in according rooming list & Hyde Dubai standard.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
• Follow Hyde Dubai telephone standard.
• To control & maintain delivery timing within Hyde Dubai standard.

Qualifications

PERSONAL ATTRIBUTES

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge with a focus on wine
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience