Night Auditor
SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand
Company Description
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.
We are currently look for a Night Auditor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!
Job Description
This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset. This is a dual role, you will be engaged as a Night Auditor, and required to step into the Assistant Night Manager when the Night Manager is not on site (approximately 2 days per week).
The Role
- This role is required to work overnight from 11pm to 7.30am the next day.
- Assisting late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
- Knowledge in Opera Cloud PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Complete computer system backups and save in accordance with finance policies and procedures
- Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
- Assist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible
Qualifications
About You
- Previous experience in the hospitality industry, preferably in a night shift capacity.
- Prior reservations experience is advantageous, as hospitality operates 24 hours a day.
- Excellent communication and interpersonal abilities.
- Ability to remain calm under pressure and manage emergency situations effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in hotel management software and front office systems.
- Flexibility to work night shifts, including weekends and public holidays.
- Valid LCQ certificate and a willingness to obtain a Manager’s Certificate through the local council.
- Full driver’s licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11:00pm and 7:00am.
Additional Information
SO/ BENEFITS
- Staff meal while on shift
- Uniform laundered
- International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Ennismore/ Accor
- Annual reward of a free night's accommodation at the hotel and additional perks!
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
