GENERAL MANAGER – Hostel Opening (M/F/NB)

Company Description

JO&JOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity, an offbeat, surprising, sometimes impertinent tone while remaining inclusive and open to all. We offer a new experience of living together to couples, families, friends on vacation or work colleagues on business trips. The JO&JOE concept offers affordable, home-style catering and a range of events orchestrated by a passionate, multi-cultural team. Embracing a generational philosophy of sharing, spontaneity and enthusiasm for engaging with the world, JO&JOE is open to all and is the meeting point for like-minded travelers and locals. JO&JOE's vision is to expand across Europe and the world's major gateway cities. Our conviction: travel is not a question of means, but of open-mindedness and the desire to meet new people. JO&JOE is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The JO&JOE adventure is just beginning, and more destinations are planned for the coming years. So join us!

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Our commitment to diversity and inclusion: JO&JOE is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

We are looking for a General Manager for our future JO&JOE Budapest, which is due to open soon. The person will have the following tasks:

Building a Sustainable and Innovative business

• Keep up to date and communicate with your team all current promotions within the Jo & Joe group, to provide information to guests, on request in order to utilise cross selling opportunities 

• Propose and implement effective local marketing strategies to ensure unit exposure and growth  

• Work in collaboration with the Sales and Yield Managers to insure the optimisation of the unit’s growth, adapting segment to demand with dynamic pricing 

• Insure that third party partners adhere to the Jo &Joe process and procedures with regard to their contracts 

Leading and developing people

• Manage the team, including motivating and leading the team to work to the highest standards, at all times 

• Identify and monitor training needs and take an active role in developing people 

• Manage the day-to-day performance of staff, in line with company personnel policies and procedures 

• Manage the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and procedures 

• Deal with any employee complaints and/or grievances promptly, in line with company guidelines 

• Communicate effectively with the team, through weekly team meetings 

• Manage and maintain employee personnel & training files 

• Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork is correct, completed, and copied to all necessary parties concerned  

• Take responsibility for your own development by completing in-house training and communicating learning needs with your DOP 

• Always adhere to all company policies and procedures and licensing laws 

Achieving targets and Growing profits

• Review P&L accounts monthly with the DOP and accounts team, agreeing on transactions, room for improvement, any targets not achieved, and any help required centrally to achieve them 
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• Maximise all sales opportunities in the business, including quality of food and drink service and availability 

• Have an thorough understanding of all centralised promotions and point-of-sale or merchandising requirements 

• Working with your team and DOP to maximise profit wherever possible whilst still delivering a great experience for our customer and maintaining retail integrity 

• Manage and maintain the administration of reservations, cancellations and no-shows, in line with company policy 

Maintaining Controls and Standards

• Take full responsibility for the results achieved in the unit, including profit and loss (P&L) performance, stock, standards and audits 

• Ensure that all operating, procedures are adhered to, in line with company policy, ensuring the safety and security of our customers and staff  

• Familiarise with the workplace and be ultimately accountable for all areas of the unit, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified 

• Control and be accountable for all aspects of finance within the unit, including sales, gross profit, stock control, yield, bed occupancy, core wages and controllable expenditure 

• Control all office administration procedures and ensure that the management team complies with company standards 

• Be accountable for all cash management throughout the unit, including third-party providers (such as ATMs); conduct thorough investigations for all cash-loss issues 

• Forecast sales and wages weekly/monthly 

• Be responsible for accurate rota-planning, based on forecast sales and core wage budget, budgeted targets and forecasts, taking the necessary daily action to reduce/increase 

• Plan all rotas in line with hours, in line with sales 

• Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training 

• Manage all stock-management processes, including timely stock counts, line checks, wastage report 

• Carry out quarterly risk assessments to ensure staff and customers’ safety; and raising issues with the maintenance team and retail development manager as and when they occur 

• Ensure the completion of daily top to bottom unit checks and to raise, monitor and manage all maintenance issues with the management team as and when required 

• Be aware and adhere to any local/regional/ health and safety at work regulations  

Providing a brilliant experience for our customers  

• Deliver excellent customer service and maintain a high standard of customer management, at all times 

• Develop and lead a workplace culture focused on delivering an outstanding experience for our customers  

• Strive to continually improve our product to ensure maximum customer satisfaction. 

• Delivers product and experience within guidelines to ensure consistent customer experience 

Analysing and decision-making 

• Understand information quickly and accurately 

• Resolve problems using current guidelines 

• Be able to work independently and know when to escalate issues 

Managing performance 

• Manage both good and poor performance 

• Be accountable for meeting and exceeding objectives 

• Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met 

• Be effective in planning own time 

• Make work fun 

Developing self and others 

• Be motivated to learn and develop self 

• Seek feedback and invest time in personal development 

• Supervise, train and develop others 

• Support, encourage and motivate others 

• Coach, guide and give feedback to others 

Qualifications

You must: 

• Have all necessary documentation in which to be legally employed in the country of employment. 

• All Documentation required by any Local/Regional/National certifying or governing bodies in which to operate legally within the country. 

• Have a up to date/active bank account in your own name  

• Be able to converse fluently in English and the local language 

• Have previous management experience in a high-volume hospitality environment 

• Provide references attaining to your leadership qualities and previous performances 

Additional Information

Personal integrity 

• Be honest and reliable 

• Be trustworthy and respectful 

• Take pride in personal appearance  

• Maintain excellent time-keeping and attendance 

• Be professional at all times 

Team work 

• Always be a good team player 

• Build and maintain good relationships with all team members 

• Work together with the team to ensure that the unit is the best it can be 

• Be willing to take on jobs to balance the team workload 

• Be able to communicate well with people of all levels 

Customer focus 

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere 

• Remain calm, patient and polite, if receiving customer feedback 

• Be helpful and go out of your way to help our customers 

Drive 

• Be confident and self-motivated 

• Demonstrate a passionate commitment to the business 

• Welcome and embrace change, with a positive attitude 

• Be able to work unsupervised in a busy environment 

• Be able to prioritise duties