Floor Manager
The Hoxton - Edinburgh
Company Description
We’re looking for a people loving, all-seeing Floor Manager at The Hoxton, Edinburgh to lead the team and make sure our front of house F&B operation runs smooth and smiles stay wide.
Reporting to the Restaurant General Manager, you’ll be responsible for supporting the seamless running of our F&B operations by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated.
We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
Patatino is our all-day Italian trattoria serving fresh pasta, wood-fired pizzas, and all the spritzes and Italian wines you could wish for. Inspired by the glam and romance of the sun-soaked Amalfi coast, it’s a spot for long, joyful meals with friends, where old-school charm meets modern design, with bold colours, cosy corners, and plenty of personality.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
- Ensure the F&B operations area are health & safety compliant for each shift.
- Run the daily briefing’s for the restaurant & bar teams.
- Support meeting & event operations from social events to big bash weddings.
- Coordinate and run the reservations system.
- Support the commercial goals of the business.
- Draft floor plan based on covers.
- Support with F&B stock; ordering and stock counts.
- Support with training for the F&B team.
- Scheduling and rotas for team members, ensuring staff levels are maintained appropriately.
- Cash handling and daily reporting of revenues as per hotel SOP’s.
- Responsible for the service on the floor and bar.
- Responsible for the safe opening and closing of the restaurant.
- Work with the culinary team on menus, service and product availability.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- Previous work experience as floor manager or supervisor in a busy and high-volume restaurant.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
- Nothing is an issue for you - you know what our guests want even before they do.
- You pay attention to the details!
