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Night Manager

London, UK

We are looking for an unflappable, confident Night Manager to join us. You’ll be responsible for leading a team that makes sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.

The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 220 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Rondo. 

What you’ll do…

  • We’ve got a popular bar and restaurant, so the role is very varied but here’s an overview of what we see you doing in this role…
  • Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries
  • Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy
  • Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise
  • Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions

What we’re looking for…

  • Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat
  • Previous experience in hospitality is an advantage but not a must
  • People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully
  • Individuals. You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get stuff done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

  • Competitive salary
  • 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Goes without saying, but we’ll feed you during your shift.
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
  • Extra time off to volunteer with one of our partner charities.
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • Enhanced family leave for when you’re expanding your family.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
* these questions are a must