Reservation Agent

Company Description

Reservation Agent

Full time, permanent role

The Hoxton is getting ready to open its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What you’ll do…

• Manage new and existing individual rooms reservations through telephone, email, and website reservations.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
• Keep an eye on our booking channels.
• Maximise revenue and identify sales opportunities.
• Work with corporate clients/bookers and agents.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.
• Communicate with the front office and restaurant teams to facilitate the guests’ stay.
• Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations.
• You’re great with computers and on the phone.
• Passion for exceeding guest’s expectations.
• Excellent organisational and communication skills with a high level of accuracy.
• Ability to work independently, prioritise work and ask for clarification when needed.

Additional Information

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!